Customer Solution Provider Job Vacancy

Our client, a major player in the banking sector of the Nigerian economy desires for immediate employment, highly intelligent, young and dynamic professionals for the following position.

CUSTOMER SOLUTION PROVIDER (CSPs)

Job Description

Responsible for the day to day resolutions of complaints made by customers
Log full details of complaints, recording all contact made and actions proposed/agreed on contact
Provide support and guidance to operational teams in using customer feedback to improve service
Attract potential customers by answering product and services questions, suggesting information about other products and services
Resolving products or service problems
Skills / Competence Required

Excellent communication and interpersonal skills

Problem solving skills
Quality focus
Multi-tasking
Strong analytical and problem solving skills
Ability to pay attention to details
A warm and approachable manner
Self motivation and direction

Educational Qualification

Minimum Upper Credit in HND or a good University degree (Minimum Second Class Lower)
NYSC Certificate or exemption letter
Age: Not more than 27 years
Experience in the banking industry will be an added advantage
Fluent in English, Hausa or Igbo languages

LOCATION: NATIONWIDE