COMPANY DESCRIPTION
Our client, a major player in the Nigerian insurance industry seek to hire for the role of a call center manager for their lagos office.
JOB DESCRIPTION
The role requires ensuring that all business inquiries are handled in a professional, efficient, correct and timely manner.
Sending out of renewal notifications to customers via mail and text message.
Sending out of Happy Birthday messages to customers via mail and text message.
Sending out of Thank you messages after purchase of insurance policies
Requesting and Updating of Customer KYC information.
Receiving and logging of inbound and outbound calls.
Generating sales through the Call centre
Use of Call Centre Software (for logging inbound and outbound calls)
Creating Fliers to create awareness of the Call centre
Toll Free line to encourage customer feedback.
Customer KYC update report
QUALIFICATIONS
Bachelors Degree from a reputable university with a minimum of 3years relevant experience.
Apply Here
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