Services Assurance Professional Job At Alcatel-Lucent

Alcatel-Lucent is the leading IP networking, ultra-broadband access and cloud technology specialist. We are dedicated to making global communications more innovative, sustainable and accessible for people, businesses and governments worldwide. Our mission is to invent and deliver trusted networks to help our customers unleash their value. Every success has its network.

We are recruiting to fill the position below:

Position: Services Assurance Professional

Ref No: 150000045L
Job Description


Attend major reviews (debriefs) and review resolutions
Ensure root cause analysis documents are complete, accurate and associated to the problem
Manage the communication bridge during service impacting Incidents and Business Critical events (Major Incidents) as required
Monitor the technical bridge as needed and relay information to the communication bridge as required
Coordinate and publish communication during incidents as required
Review, improve, develop and implement policies and procedures supporting the Incident Management process
Maintain open communication and good working relationships with departments that participate in Incident Management and help define ways to increase internal and external client satisfaction
Qualifications

Degree in Electrical Electronic Engineering
At least 3 year experience in the field
Good understanding of Incident Management

How to Apply
Click here to apply