Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.
We are recruiting to fill the position below:
Position: Business Banker
Job Details
Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful individual to help us fulfil our business objectives and build customer loyalty
Job Purpose
To provide a basic, branch – based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions
Key Responsibilities/Accountabilities
Mining existing customer data to identify expansion and / or additional business opportunities.
Identifying opportunities to migrate top – end customers.
Providing a central “no – frills” (information / query handling) service point for a portfolio of small business customers.
Preforming a liaison role between customers and back – office service fulfilment and credit functions.
Interacting with clients and conducting needs analyses to assist clients to better understand their financial requirements.
Accurately and efficiently processing customer mandates /documentation requirements for banking facilities.
Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
Selling includes acquiring and opening new business accounts (walk – in – customers)
Cross selling additional products & services to existing customers (walk – in customers, during pro –active telephonic conversations).
Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc.
Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behaviour and product usage.
Support customers in the completion of credit application information requirement’s e.g. persona balance sheets, cash flow statements, financial statements and management accounts.
Process scored credit applications within the confidential limit of authority and BRI scores.
Notify customers regarding the approval of credit loan facilities.
Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with Financial Advisory and Intermediary Service Act license categories.
Adhering to record keeping requirement’s as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU)
Advice given to customers should benefit both the customer and Standard Bank – wrong and unprofitable customer behaviour should not be encouraged.
Explain credit loan facility options and qualifying criteria to customers.
Preferred Qualification and Experience
Experience in Credit origination
This experience provides an understanding of how to interact with and sell to personal banking customers, how to open bank accounts, as well as how the principles of scored lending are applied in practice
Minimum of 3 years relevant experience in Banking preferably in relationship / transactional banking.
Business Assistant experience to the Business Manager ideal.
Previous experience within the personal / consumer banking environment as a Customer Consultant / Personal Banker and / or enquiries Officer is preferable.
Previous experience in running a small business
Knowledge/Technical Skills/Expertise
Sales Planning and Reporting
Interpreting Financial Statements
Loan Assessment and Approval
Financial Industry Regulatory Framework
Customer Understanding
Product Knowledge
Banking Process and Procedures
How to Apply
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