Graduate Call Centre Agent At Kiote Services Ltd

Kiote Services Ltd is recruiting to fill the position:
Call Centre Agent

Location: Lagos

Job Description
 This is a fast-paced, structured environment and requires the ability to multi-task while delivering high levels of customer service. Will be required to professionally and enthusiastically answer and route calls, greet visitors, and utilize an on-line knowledge base to answer questions via phone, email and online chat.

Responsibilities

•  Answer and route calls
• Provide accurate responses and information
• Identify and escalate priority issues
• Follow up as necessary
• Utilize on-line knowledge data base to answer questions about operations and services
• Research required information
• Complete call logs
• Work Saturday and Sunday

Qualified Candidates must be proficient in these area :

• Relevant computer applications
• Strong Data Entry skills
• Effective Customer Service skills
• Strong verbal, written and listening skills
• Strong problem solving skills
• Attentive to detai
• Initiative
• Good judgment
• Resilience and adaptabilit
• Able to remain calm and conduct themselves in a professional manner
• Team leader

 Qualifications

• University dgree
• 1-3 year call centre experience

Method of Application
qualified candidates should send copies of application and CV in MS-WORD format using the job applied for as the subject of the mail to: careers@kioteservices.com