Core Job Functions / Responsibility:
Assist with the design and maintenance of data storage systems organization wide.
Primary activities
· Assist in the implementation of approved policies and procedures for data storage management and systems.
· Participate in the sizing, designing, building, and delivering data storage system platforms.
· Provide input in the development of information management lifecycle to achieve optimal mix of online, near online and offline data storage and quick user accessibility to the Storage Area Network and stored data.
· Assist in the development of a proactive maintenance cycle for data storage systems and automate preventive/routine maintenance on data storage systems with detailed scheduled maintenance reports.
· Maintain and update data storage systems.
· Perform data backup and ensure that backed-up data can be restored as required.
· Monitor data storage system performance and recommend adjustments to system parameters to ensure optimum performance and response time.
· Ensure optimization of system logs on the data storage systems and proactively advise on capacity issues.
· Keep system documentation updated at all times.
· Assist users in defining their storage needs.
· Automate storage interfaces and manual activities to improve user-independence and reduce system downtime.
· Assist in gathering requirements for additional storage requirements and provide support in the design and documentation of functional specifications for upgrades and expansions.
· Liaise with User Support team to ensure data storage incidents are resolved efficiently and in a timely manner in compliance with Service Level Agreements.
· Escalate incidents to third party vendors as required.
· Assist to manage vendors providing services to the end user support function and ensure that agreed SLAs are achieved.
· Liaise with relevant unit/ team/function in carrying out all relevant activities.
· Attend team/divisional/departmental meetings as required.
· Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Technical Infrastructure Operations
· Perform any other duties as assigned by the Manager, Technical Infrastructure Operations
Job Requirements and Skills
Previous Experience: First degree from a recognized University REQUIRED.
Post Graduate Qualifications: Post Graduate Degree OR MBA is of ADVANTAGE.
Experience: 5-7 years Post NYSC work experience (NYSC is ESSENTIAL.
Certifications and Training Requirements: Relevant IT Certifications is of ADVANTAGE.
Key Skills:
· Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organized, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organized, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.
· Business Application Support & Maintenance
· Database Management
· Storage Management
· Communication
· Problem Solving
· Passion for Excellence
· Integrity
· Empowering people
· Growing people
· Team work
· Customer Focus
· Location: Lagos
MANAGER, CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
Core Job Functions / Responsibility:
Supervise and maintain repository of CRM solutions and provide operational support in the management and maintenance of CRM solutions.
Primary activities
· Manage and oversee the design, build, implementation and acceptance of new products configuration in the CRM/voucher management and mediation modules.
· Oversee implementation, integration and upgrade of new/existing solutions in the Customer Relationship Management (CRM) module enterprise wide.
· Oversee planning for the order handling process for SIM cards, Recharge vouchers and all order fulfillment
· Oversee the technical scoping, capacity planning, hardware sizing and system functional requirement availability for the CRM systems.
· Ensure timely delivery of all fulfillment projects
· Prepare RFPs and RFQs and audit statement of compliance and functional requirements for CRM
· Manage the daily activities of the CRM application team to ensure constant system availability and perform routine and ad hoc maintenance activities.
· Ensure the SIM/Voucher provisioning demand forecast are met within stipulated timelines
· Ensure all queries from internal customers are resolved within agreed SLA’s
· Coordinate the monitoring and documentation of operating system performance and resolution of slow performance issues.
· Ensure the provision of support functions down to the last line of support (for problems relating to database and operating systems) before escalating to IT vendor.
· Assist in planning and managing the human and material resources of the unit to optimize performance, morale and enhance productivity.
· Manage inter-functional relations to ensure synergy across the various departmental functions.
· Prepare/compile agreed periodic activity and performance reports for the attention of the Director, IT Strategy, Planning and Architecture.
· Perform any other duties as assigned by the Director, IT Strategy, Planning and Architecture.
Job Requirements and Skills
Previous Experience: First degree from a recognized University REQUIRED.
Post Graduate Qualifications: Post Graduate Degree OR MBA is of ADVANTAGE.
Experience: 8- 10 years’ work experience with at least 5 years at supervisory position ESSENTIAL.
Certifications and Training Requirements: IT Certifications (JAVA, CISCO etc.) is of ADVANTAGE.
Key Skills:
· Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organized, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organized, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.
· Strategic Planning and Development
· Project Management
· Business Application Knowledge
· Skills
· Communication
· Problem Solving
· Change Management
· Behavior
· Passion for Excellence
· Integrity
· Empowering people
· Growing people
· Team work
· Customer Focus
· Location: Lagos
SPECIALIST, CRM INTEGRATION
Core Job Functions / Responsibility:
Work with Manager, CRM and Resource management in the design and implementation and integration of all interfacing systems to the CRM application
Primary activities
· Responsible for the planning, design and integration of new interfaces with the provisioning/CRM system.
· Participate in the documentation of Request for Proposal/Request for Quotation for provisioning/CRM systems.
· Responsible for managing all projects relating to the deployment of new functionality/patches/upgrades/integrations with the CRM/provisioning systems.
· Facilitate user acceptance testing in liaison with relevant teams on all new integrations with CRM.
· Monitor the performance of CRM/provisioning interfaces to ensure maximum uptime
· Responsible for documenting policies and procedures/user guide for newly deployed CRM systems.
· Gather and analyses end user feedback on all CRM integrations/interfaces deployed.
· Close co-ordination with the IT strategy team to ensure delivery of new business capabilities to specification.
· Assist in ensuring minimal impact to end user services during system changes, upgrades, patches or bug fixes.
· Provide support in the resolution of related problems escalated by customers relating to interfaces and newly integrated nodes.
· Assist in managing relationships with third party IT vendors/suppliers.
· Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, CRM
· Perform any other duties as assigned by the Manager, CRM
Job Requirements and Skills
Previous Experience: First degree from a recognized University REQUIRED.
Post Graduate Qualifications: Post Graduate Degree OR MBA is of ADVANTAGE.
Experience: 5- 7 years’ work experience with at least 5 years at supervisory position ESSENTIAL.
Certifications and Training Requirements: IT Certifications (JAVA, CISCO etc.) is of ADVANTAGE.
Key Skills:
· Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organized, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organized, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.
· Business Application Knowledge
· Business Application Support and Maintenance
· Communication
· Problem Solving
· Passion for Excellence
· Integrity
· Empowering people
· Growing people
· Team work
· Customer Focus
· Location: Lagos
SPECIALIST, QUALITY ASSURANCE
Core Job Functions / Responsibility:
Monitor the quality and reliability of products and services and ensure the finished services/products are of a specified quality.
Primary activities
· Monitor, investigate and create quality management systems with the entire IT department
· Manage the processes required for the planning and delivery of quality IT services and looks at the longer term processes associate with improving the quality of IT services delivered
· Maintain awareness of IT audit and impacts on the business;
· Defining quality procedures in conjunction with operating staff;
· Set up and maintain controls and documentation;
· Provide validation of information regarding governance issues, ensuring it is maintained and available to all stakeholders;
· Liaise with managers and staff throughout the organization to ensure that the established QA systems are functioning properly
· Advise on quality changes and their implementation and provides training, tools and techniques to enable others to achieve quality for the Information Technology Services, Compliance Management, Business Process Engineering and Review
· Ensure KPI Alignments for the IT Directorate is tracked and monitored.
· Liaise with internal and external auditors and ensure the execution of corrective action and compliance with customers' specifications;
· Set QA compliance objectives and ensure targets are achieved;
· Identify relevant quality-related training needs;
· Assess information technology control elements to mitigate IT risks.
· Provide or assist in providing training, coaching and guidance to divisional audit staff in conducting audits and other audit-related issues.
· Execute all duties in accordance with ITIL best practice and other renowned Quality standards related to your duty.
Job Requirements and Skills
Previous Experience: First degree from a recognized University REQUIRED.
Post Graduate Qualifications: Post Graduate Degree OR MBA is of ADVANTAGE.
Experience: 5- 7 years’ work experience with at least 5 years at supervisory position ESSENTIAL.
Certifications and Training Requirements: IT Certifications is of ADVANTAGE.
Key Skills:
· Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organized, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organized, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.
· Project Management
· Business Application Knowledge
· Communication
· Change Management
· Passion for Excellence
· Integrity
· Empowering people
· Growing people
· Team work
· Customer Focus
· Location: Lagos
MANAGER, ENTERPRISE ARCHITECTURE AND CAPACITY PLANNING
Core Job Functions / Responsibility:
Lead, develop, maintain and govern the enterprise systems architecture across EMTS and end to end (multi-tier) management of multiple Enterprise IT and Telco centric systems resources to ensure availability and adequate capacity to meet business requirement in a sustainable and optimized manner.
Primary activities
· Promote a strategy led integrative approach for solution to Enterprise Architecture (EA) systems issues across functional boundaries.
· Lead the development of an implementation plan for the enterprise architecture based on business requirements and IT strategies.
· Oversee the documentation of all architecture design and analysis work to create a repository of enterprise systems architecture knowledge.
· Lead analysis of the current IT environment to detect critical deficiencies and recommend solutions for improvement.
· Consult with project teams to ensure systems architecture with the EA, as well as to identify when it is necessary to modify the enterprise architecture to accommodate project needs.
· Develop and manage framework for continuous capacity planning & monitoring with a view to proactively meeting and anticipating business demand across all IT systems.
· Capacity planning and business/technology demand management across critical IT Systems and BSS/OSS platforms to ensure that the business is adequately positioned to meet/lead commercial and enterprise demand in a consistently efficient and effective manner.
· Ensure alignment of capacity management activities across all technology functions within the organization
· Liaise with other teams within and outside IT in the process of delivering business capabilities.
· Liaise with vendors, suppliers and partners to ensure effectively optimized adoption of solutions.
· Track and evaluate usage statistics of deployed systems and advise on required capacity provisioning actions.
Job Requirements and Skills
Previous Experience: First degree from a recognized University REQUIRED.
Post Graduate Qualifications: Post Graduate Degree OR MBA is of ADVANTAGE.
Experience: 8- 10 years’ work experience with at least 5 years at supervisory position ESSENTIAL.
Certifications and Training Requirements: IT Certifications (JAVA, CISCO etc.) is of ADVANTAGE.
Key Skills:
· Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organized, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organized, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.
· IT Infrastructure Management
· Business Application Development
· System Administration
· Skills
· Communication
· Problem Solving
· Behavior
· Passion for Excellence
· Integrity
· Empowering people
· Growing people
· Team work
· Customer Focus
· Location: Lagos
CONTRACT REVIEW MANAGER WEST AFRICA
Primary activities
· Management of contract review, including organize contract review, review monitoring, management of special review and training of contract review staff.
· Be responsible for designing policy for contract signatories and compliance guiding, maintenance and release of name list of signatories, running continuous improvements, standardization of authorization process.
· Be responsible for platform management job of the CCFM Department
Job Requirements and Skills
Previous Experience: Degree holder LLB (contract management, international law training or LLM of advantage) from a recognized University, with over 7 years post NYSC Experience in a related role in Law or Procurement. Fundamental knowledge of international trade, laws of contract, finance, products, tax, logistics and etc. REQUIRED.
Post Graduate Qualifications: Post Graduate Degree LLM OR MBA is of ADVANTAGE.
Experience: 8- 10 years’ work experience with at least 5 years at supervisory position ESSENTIAL.
Certifications and Training Requirements: Procurement and or International Law is of ADVANTAGE.
Key Skills:
· Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organized, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organized, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.
· Fundamental knowledge of international trade, laws of contract, finance, products, tax, logistics and etc. Relevant experience is a must.
· Good overall quality, including understanding, communication, coordination, expression and organizing ability. Good team player, positive attitude and good learning skills.
· Identifying with global company culture.
· Passing spoken and written English test.
· Location: Lagos
Please read the following before responding to this advert, note that all JD are also below. Please circulate!
Required with your submitted CV are the following; Your current earning information, which you must be able to back up with an offer letter or bank statement and your DOB. Your contact details should contain active phone numbers and email addresses. Review your CV every time you make a submission, one CV does not fit all jobs. Also changes in earnings and certification should be updated. Kindly note that we need the subject matter of your response to contain the Job Title you are interested in, the file type must be PDF or DOCX, any response that contains a subject matter such as “My CV or My Resume” cannot be treated. Please note short listing is based on the requirements in the given job descriptions below such as; qualifications required, years of experience, technology and industry exposure. All candidates for the list positions MUST have relevant and required work experience.
Email CV to: jobs@sigmaqualitas.com
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