Core Job Functions / Responsibility:
Assist in the receipt and escalation of first level IT related hardware, software and network issues organization-wide.
Primary activities
· Respond to all helpdesk calls and email queries.
· Develop and maintain an accurate and up-to-date issues/request log.
· Ensure accurate and prompt logging of all requests/ issues unto the central database.
· Assist in providing first-level phone support on IT related issues and escalate more technical issues requiring location visits to appropriate second-level/expert support teams within the unit.
· Collate and prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager, Service Desk.
· Perform other duties as assigned by the Manager, Service Desk.
Job Requirements and Skills
Previous Experience: First degree from a recognized University REQUIRED.
Post Graduate Qualifications: Post Graduate Degree OR MBA is of ADVANTAGE.
Experience: 3 years Post NYSC work experience (NYSC is ESSENTIAL.
Certifications and Training Requirements: Relevant IT Certifications is of ADVANTAGE.
Key Skills:
· Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organized, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organized, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.
· Business Application Knowledge
· Business Application Support and Maintenance
· Communication
· Delegation/ Supervisory
· Problem Solving
· Passion for Excellence
· Integrity
· Empowering people
· Growing people
· Team work
· Customer Focus
· Location: Lagos
Please read the following before responding to this advert, note that all JD are also below. Please circulate!
Required with your submitted CV are the following; Your current earning information, which you must be able to back up with an offer letter or bank statement and your DOB. Your contact details should contain active phone numbers and email addresses. Review your CV every time you make a submission, one CV does not fit all jobs. Also changes in earnings and certification should be updated. Kindly note that we need the subject matter of your response to contain the Job Title you are interested in, the file type must be PDF or DOCX, any response that contains a subject matter such as “My CV or My Resume” cannot be treated. Please note short listing is based on the requirements in the given job descriptions below such as; qualifications required, years of experience, technology and industry exposure. All candidates for the list positions MUST have relevant and required work experience.
Email CV to: jobs@sigmaqualitas.com
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