JOB TITLE: CUSTOMER CARE
POSITION OVERVIEW:
This position will ensure that the organisation satisfies its customers' needs. He/she may work at various levels, from head office to the front end of the business. The incumbent will be required to charter for the company’s response to client needs, by understanding and serving their requirements.
RESPONSIBILITIES
must be able to delight customers, above and beyond the call of duty
must have intimate knowledge of the customers’ needs
must have empathy for the customers situation
should be able to communicate clearly, both written and in speech
talks in a way the customer can understand
have a "thick skin" and is able to handle complaints, even when handling unpleasant customers
works accurate and with eye for detail communicating courteously with customers by telephone, email, letter and face to face;
handles in the best interest of both customer and company
should be able to use automated information systems to analyse the customers situation
is able to suggest improvements to the various communications by the company (eg. website, FAQ, etc)
build a long-term relationship with the customer
take full responsibility for the dealing with relevant customer complaints, queries and requests for information for the start to the end of the process.
ensure that both an appropriate and adequate investigation takes place in all cases. This includes the recording of all communications between the various parties and all information taken into consideration.
approach all matters in a non biased and professional manner.
carry out relevant research as required and requested by Customer
prepare daily, weekly, monthly statistical reports as appropriate.
due to the strong inter-relationships across divisions, keep all relevant parties informed of assigned work programmes as much as possible.
CLICK LINK TO APPLY
http://www.nn24.tv/customer_care.php
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