Stream Star Logistics Ltd (Customer Care Representatives)

Stream Star Logistics Ltd is a private liability company. The company is in the business of providing logistics in the area of Marketing, branding and human capital development.


Job Description

• Responsible for actively ensuring the retention of the organization’s customer base which includes promoting the organization to existing customers.
• Prepares, generates and distributes daily reports and order acknowledgments to appropriate personnel.
• Responsible for notifying administration of any required updates of customer records on the organization’s internal database.
• Provides back-up support to other group members in the performance of job duties as required.
• Supports/participates in company's Continuous Improvement Program.
• Answers customer inquiries/communications as required.
• Attends regular customer service departmental meetings.
• Advises internal staff of advertisements and campaigns that affect retention.
• Maintains detailed call activity reports and provides them on a regular basis.
• Provides activity/statistical summary reports each week.
• Conducts follow-up phone calls to survey respondents who have concerns or questions.
• Performs other related duties as assigned by management.

Candidate Requirements

• Minimum of HND.
• Minimum of 1 year progressive customer service or direct marketing experience.
• Must work well under pressure.
• Be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills.
• Must also have an excellent sense of priorities.

APPLY HERE