Supermart.ng, the largest online supermarket in Nigeria, is currently seeking to employ suitably qualified candidate to fill the position below:
Position: Personal Shopper
Location: Lagos
Responsibilities
- Pick customer orders from supermarkets and local markets
- Pick items that are in good condition and without defects
- Abide by customers’ special instructions when picking orders
- Diligently apply company’s standard operating procedures when picking customer orders
- Suggest alternatives when ordered items are unavailable
- Provide real-time order picking updates to Supervisor
- Daily reconciliation of all expenses
- Assist Merchandisers with periodic stock updates
- Liaise with supermarket staff and local markets on any operational changes and communicating same to Supervisor and other relevant teams
Requirements
- Minimum of SSCE
- 1-3 years' experience
- Retail experience preferred but not required
- Excellent knowledge of FMCG brands
- Must be computer literate
- Ability to easily identify fresh produce at supermarkets and local markets
- Good negotiating skill
- Excellent communication and interpersonal skills
- Maintain high standards of cleanliness and presentation
- Ability to multi-task and work under pressure
- Must have integrity and high moral standards
- Must pay attention to detail
- Ability to take initiative and work independently without supervision
Position: Merchandiser
Location: Lagos
Responsibilities
- Manage accurate display of image, description and price of products on the website
- As and when new products need to be added to the website, source product images online and generate product upload file in accordance with company guidelines
- Photograph and edit product images not found online in line with set guidelines
- Daily review and update of stock records and prices
- Periodic review of the site for completeness, accuracy and attractiveness
- Conduct stock checks at retail partners according to pre-defined schedules
- Manage relationship with retail partners
- Pro-actively approach, negotiate with and sign new retail partners
- Design innovate promotions tailored to specific demographics and/or tailored to events and festive periods
- Liaise with Personal Shoppers and other relevant teams to maintain up-to-date display of products on the website
- Conduct regular analysis of product availability metrics and implement lasting solutions to improve performance where necessary
- Support Operations team during spikes in order volume
Requirements
- A University Degree in any discipline
- 1-3 years’ experience
- Experience in Merchandising, Buying/Purchasing, eCommerce, Retail is preferred but not required
- Must be computer literate
- High level of proficiency in Microsoft Excel
- Excellent knowledge of FMCG brands
- Good understanding of customer tastes and buying patterns in order to determine tailored promotions
- Good understanding of product prices at supermarkets and local markets across all categories
- Good written and spoken English
- Excellent communication and interpersonal skills
- Good negotiating skill
- Ability to take initiative and work independently without supervision
- Must have high-energy, be enthusiastic and display professionalism at all times
- Ability to multi-task and work under pressure
- Must have integrity and high moral standards
- Maintain high standards of cleanliness and presentation
Position: Order Processor
Location: Lagos
Responsibilities
- Manage flow of customer orders from initiation to delivery
- Liaise with customers, Personal Shoppers and Delivery Drivers to ensure accurate, complete and on-time delivery of orders
- Organise dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed orders to customers
- Determine the best delivery method for each delivery
- Negotiate rates with logistics service providers
- Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customer orders
- Pro-actively resolve issues as they arise from customers, Personal Shoppers, Delivery
- Drivers and retail partners
- Prepare end-of-day report with complete and accurate information
- Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary
- Anticipate and react to spikes in order volume and manage backlogs if they arise
- Respond to customer queries by phone and email in line with company’s standard operating procedures
- Lead or participate in cross-functional initiatives
- Ensure sharing of best practice among the team to drive efficiency
Requirements
- A University Degree in any discipline
- 1-3 years' experience
- Experience in Operations, Logistics, eCommerce, Retail is preferred but not required
- Must be computer literate
- High level of proficiency in Microsoft Excel
- Good written and spoken English
- Excellent communication and interpersonal skills
- Good diction and telephone manner
- Customer-centric with a pleasing demeanor
- Ability to effectively plan and manage time and other resources
- Ability to take initiative and work independently without supervision
- A natural leader who is able to manage and provide guidance to people of varying backgrounds and skill level
- Able to troubleshoot system and process issues, with recommendation of possible solutions and/or work-arounds
- Must have high-energy, be enthusiastic and display professionalism at all times
- Ability to multi-task and work under pressure
- Must have integrity and high moral standards
- Maintain high standards of cleanliness and presentation
How to Apply
All qualified candidates should forward their CV's to: hr@supermartng.com
Deadline 8th September, 2015.
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