Services Assurance Professional Job At Alcatel-Lucent

Alcatel-Lucent is the leading IP networking, ultra-broadband access and cloud technology specialist. We are dedicated to making global communications more innovative, sustainable and accessible for people, businesses and governments worldwide.
Our mission is to invent and deliver trusted networks to help our customers unleash their value. Every success has its network.

Job Title:  Services Assurance Professional 

Job description
Manage the communication bridge during service impacting Incidents and Business Critical events (Major Incidents) as required
Maintain open communication and good working relationships with departments that participate in Incident Management and help define ways to increase internal and external client satisfaction
Attend major reviews (debriefs) and review resolutions
Ensure root cause analysis documents are complete, accurate and associated to the problem

Monitor the technical bridge as needed and relay information to the communication bridge as required
Coordinate and publish communication during incidents as required
Review, improve, develop and implement policies and procedures supporting the Incident Management process
Qualifications
Degree in Electrical Electronic Engineering
At least 3 year experience in the field
Good understanding of Incident Management
How to Apply

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