Mannich Consulting Services Hiring Customer Service Assistants

Mannich Consulting Services - Our Client, a Leader in the FMCG Industry is currently seeking for immediate employment, suitably qualified candidates to fill the positions below:

Job Title: Customer Service Assistants

Job Location: Lagos, Nigeria

Job Description
Introduction to the role:

• As a Customer Service Assistant, you will be part of the Customer Service team.
• We are looking for an open-minded and outgoing person with extensive marketing and event management experience.
• Your areas of responsibility include:
• Assisting selling processes for our customers and generating additional Sales
• Coordinating information to customers browsing our websites during store discovery, order and checkout.
• Including after sales support.
• Performing phone conversations with customers to answer their questions, provide information and advise them.
• Handling special requests and complaints of customers
• Collecting and storing useful data within our back end system
• Ensuring follow up through emails, phone or any required means.

Qualifications and Requirements

• Customer Service experience.
• Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
• Ability to foster and maintain relationships with individuals.
• Excellent negotiation skills and strong communication skills - proven results with key decision makers
• Willingness to work well in a team
• A large network (friends, family, contacts etc.)
• A Bachelors or HND Degree.

How to Apply:
Interested and qualified candidates are invited to apply by submitting their updated CV and cover letter to: mannichconsultingservices@gmail.com, using the job title as subject of the mail.

Deadline: 15th January, 2015