Mannich Consulting Services - Our Client, a Leader in the FMCG Industry is currently seeking for immediate employment, suitably qualified candidates to fill the positions below:
Job Title: Customer Service Assistants
Job Location: Lagos, Nigeria
Job Description
Introduction to the role:
Job Title: Customer Service Assistants
Job Location: Lagos, Nigeria
Job Description
Introduction to the role:
- As a Customer Service Assistant, you will be part of the Customer Service team.
- We are looking for an open-minded and outgoing person with extensive marketing and event management experience.
- Your areas of responsibility include:
- Assisting selling processes for our customers and generating additional Sales
- Coordinating information to customers browsing our websites during store discovery, order and checkout.
- Including after sales support.
- Performing phone conversations with customers to answer their questions, provide information and advise them.
- Handling special requests and complaints of customers
- Collecting and storing useful data within our back end system
- Ensuring follow up through emails, phone or any required means.
- Customer Service experience.
- Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
- Ability to foster and maintain relationships with individuals.
- Excellent negotiation skills and strong communication skills - proven results with key decision makers
- Willingness to work well in a team
- A large network (friends, family, contacts etc.)
- A Bachelors or HND Degree.
How to Apply:
Interested and qualified candidates are invited to apply by submitting their updated CV and cover letter to: mannichconsultingservices@gmail.com, using the job title as subject of the mail.
Deadline: 15th January, 2015
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