Please check our open positions below. If you don’t see a position that interests you, click here to let us know how you can make a difference at Phillips Consulting.
Administration Manager
Job ResponsibilitiesProcurement
- Negotiate with vendors and external suppliers to secure the best service deals
- Liaise with vendors to ensure effective service delivery; monitor performance to ensure delivery in line with agreements
- Plan and coordinate store and housekeeping operations
- Provide office supplies by liaising with departmental heads and relevant officers to ascertain departmental requirements
- Oversee and ensure timely and effective maintenance of the company facility and assets
- Manage office facilities to ensure safe and good working conditions for staff
- Ensure expatriates have valid working papers at all times and are provided with facilities in line with agreed contract
- Travel Desk management
- Recommend cost saving methods to improve administrative efficiency across departments
- Prepare periodic and ad-reports for management as required
- Ensure timely payment of bills as approved
- Drivers recruitment and management
- Escalate security risks to necessary parties for resolution
- Provide security reports on a periodic basis to management
- Develop and implement security strategies to promote the safety of the business premises and all property and staff within it
- Control and manage the use of various assets; supervise deployment and usage of company assets as approved by Management
- Provide historical reference by developing and utilizing filing and retrieval systems; ensure adequate record keeping of company assets, usage, deployment, maintenance etc
- Organize meetings and other events; organize venues and other resources/requirements
- Advise management on all issues regarding request and approvals for services and cost limits for eligible staff
- Provide information on present and future administrative requirements to support strategic intent
- Support the development and implementation of supporting policies and procedures for efficient administration across the organization; monitor and ensure compliance
- Assist with the development and management of the administration budget
- Manage the administrative team and its activities; facilitate team development; manage performance
Requirements
- Bachelors Degree in Business Administration or a related discipline
- Relevant professional qualification is an added advantage
- Minimum of 5 years administration and related experience, including managing administrative and support staff
Office Administrator
Job Requirements- Manage all correspondence (in-coming and out-going) and filing systems.
- Manage approved budget and office expenditures.
- Organise the office layout and maintain supplies of stationery and equipments.
- Maintain the condition of the office and arrange for repairs when necessary.
- Administer health and safety plans within the Zonal Office.
- Coordinate meeting held at the Zonal office.
- Coordinate and supervises all auxiliary staff such as cleaners, drivers and security officers to ensure a clean and organised environment.
- Enforce all office protocols.
- Attend to enquiries, queries and concerns of walk-in customers.
- Ensure all utility bills at the Zonal Office are processed and promptly paid.
- Serve as a liaison officer between the Zonal Office and the Head Office functions on administrative issues
- Provide support to Head Office on administrative matters relating to the Zonal office.
Requirements
- Minimum of OND
- Minimum of 2 years experience in a similar role
Head, Employee Benefits
Job Responsibilities- Develop strategies to run the Employee Benefits unit
- Build and maintain a self-motivated team
- Use data and market indices to project future sales to develop and implement business plans
- Leading sales generation
- Design and deliver innovative client solutions
- Researching and preparing promotional material
- Building new and maintaining existing business relationships
- Reporting
Requirements
- Minimum of 8 years, with a track record in sales of Life and Health insurance
- Minimum of 5 years in a managerial role
- First degree in a relevant field with a minimum of second class lower
Head, Human Resources & Admin
Job ResponsibilitiesStrategy & Leadership
- Provide direction, develop strategies, manage cost and resources, plans and budgets for the human resources and administration functions
- Serve as subject matter expert and provide strategic insight on human resources and administration matters to support management decision making
- Keep abreast of changes in the operating environment; ascertain implications for the business and advice management accordingly
- Develop and implement enabling human resources and administration policies and procedures across the organization
- Build and nurture strategic relationships and undertake cross-functional collaboration to enhance departmental effectiveness
- Review, adjust and improve HR processes, procedures & policies to ensure adequacy and reliability
- Provide leadership support for the department; facilitate development; manage performance; coach and mentor the team for high performance
- Define departmental goals and key performance indicators (KPIs); track and monitor KPIs, and deploy appropriate interventions as required
- Develop and implement supportive and efficient administrative systems and processes to enhance business operations
- Identify related risks; develop and deploy mitigating strategies
- Lead negotiation of related service contracts; manage vendor relationships as well as other third party service providers
- Communicate, monitor and ensure compliance with human resources, administrative and office practices and policies, as well as compliance with applicable laws and regulations
- Supervise all administrative functions to ensure compliance to Company policy and regulations while enhancing efficiency and accuracy
- Provide periodic reports to management on administrative activities that will serve as input to strategic decision making
- Drive the implementation of best-fit and effective practices across various human resource management areas including workforce planning, recruitment, performance management, compensation and benefits, career management, learning and development, employee relations
Requirements
- Bachelors Degree in Human Resource Management, Business Administration or a related discipline
- Relevant postgraduate and/or professional qualification would be an added advantage
- Minimum of 10 years professional experience including HR generalist and administration experience
- Minimum of 4 years supervisory experience
Human Resources Manager
Job ResponsibilitiesRecruitment
- Implement strategies to source for talent in line with the strategic focus of the business
- Monitor recruitment process to ensure compliance to Company policies and guidelines
- Liaise with third party vendors on recruitment requests
- Improves organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks
- Manage the organisation’s expatriate quota positions
- Build and strengthen staff competencies through appropriate learning and development initiatives
- Drive capability building, learning and development to address capability gaps and promote a learning culture
- Develop and deliver leadership development programs
- Act as relationship manager for HR-related service providers and other service providers; monitor and ensure performance in line with service agreements
- Supervise the maintenance of all staff records to ensure accuracy and confidentiality
- Provide benefits and compensation advisory support to management
- Work with staff, senior management and executives to identify emerging issues and needs, and develop, implement and monitor approaches to address them
- Support the development of HR policies and procedures; provide professional advice, monitor and ensure adherence
- Expatriate benefit management and reporting
- Track and monitor HR metrics attrition, recruitment, diversity etc in line with HR strategy.
- Provide HR insight (including employee and industrial relations) to bear on all people related issues (people capabilities, organisation, leadership and culture)
- Work with staff, managers and executives to develop and implement employee wellness initiatives and strategies
- Provide professional advice and guidance to managers on various people management practices
- Coordinate HR employee communications strategies including the intranet, newsletter and other forms of communication to staff
- Drive and monitor workforce performance; support management via the provision of insightful reports and feedback on workforce performance and the performance management system
Requirements
- Bachelors Degree in Human Resource Management or a related discipline
- Relevant postgraduate and professional qualifications would be added advantage
- Minimum of 5 years experience in HR practice
E-channel Manager
Job Responsibilities
- Build a simple website and implementing a robust and flexible back-end solution with the required modules to meet the requirements of the business and needs of the customer
- Manage website and content updates according to changed promotion or special offers and newsletter preparation
- Perform backups and ensure user accessibility to the site
- Monitor site traffic and helps scale site capacity to meet traffic demands and performance expectations
- Improve the portal's efficiency and designs the look and feel for the site.
- Track and analyze web traffic statistics for periodic reporting and review of content effectiveness
- Support the marketing activities for different online gaming portals including managing campaigns, social media, promotion, CRM, VoIP Management and retention activities
- Set up and execution of online campaigns through channels such as affiliate marketing, email marketing and sponsorship marketing
- Manage third party relationships such as Social Media agencies
- Write interesting copy and proof reading copy produced by other team members
- Develop online campaigns directed towards customers to drive activation and retention
- Provide information on customer demographics to the Sales and Marketing department as input into product development
Requirement
- A Bachelors Degree in Computer Science or any related field
- Relevant IT professional qualifications
- Minimum of 5 years experience in a related role
- Experience in a Retail, E-Commerce, Gaming or Transactional company will be an added advantage
- Experience of online gaming or digital media industry preferred but not required
Operations Specialist
Job ResponsibilitiesVendor Management
- Liaise with Technical Partner to determine the labour requirements within the workshop
- Work with the Technical Partners to respond to customer requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate
- Escalate terminal down times to Technical Partners and follow through to ensure resolution within shortest possible time
- Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations
- Monitor activities within the workshop for compliance of service delivery by Technical Partner to SLA
- Ensure an organised and orderly environment within the workshop while agents are dropping off or collecting their terminals at the workshop
- Monitor and maintain necessary records of all terminals and the spare parts requested for, kept in the store, repaired and reused
- Operate logistics function to include distribution of terminals to Zonal offices
- Promote a Health and Safety culture within the business
- Identify staff that require on-going training and implement training opportunities to ensure their skills are improved
- Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance
- Receive and review feedback from customers and follow up to ensure customer satisfaction
- Provide on a period basis a report on the activities within the workshop
Requirements
- Bachelors Degree in Computer Science, Electrical Engineering or any related field
- Relevant professional qualification
- Minimum of 5 years work experience in a related role
- Experience in working within a standard workshop environment will be an added advantage
- Experience in managing IT vendors.
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