IP Operations Supervisor At MainOne Cable

Responsibilities:
The IP Operations Supervisor provides support for the IPNGN Network infrastructure and technical operations support for all IP customer base (This includes IP customers not directly connected on the IPNGN platform).
Specifically, the IP Operations Supervisor’s responsibilities shall include:
•         Ensure continued smooth operation of the global IP network infrastructure
•         Ensure that biennial internal security audits are carried out on the network and recommendations made.
•         Ensure that all new IP customer provisioning is carried out in line with the IP Provisioning process
•         Ensure that all Escalated IP related tickets are promptly and professionally handled.
•         Providing adequate support to IP planning and technical sales teams
•         Ensure standardization and regular update of all Documentation using the DMS system, and in line with approved indexing.

•         Ensure that accurate ticket updates and timely communication is provided by IP Engineers during the lifecycle of any IP related incident
•         Ensure that all reports in line with IP reporting process is developed and made available to all stakeholders.
•         Ensure the continuous improvement and adherence to the MainOne IP Operations Guide
• Ensure all third party application support contracts and hardware support contracts for all IPNGN systems are active and functional

Qualifications, Skills  & Competencies:
• Relevant professional/technical certifications
• Minimum of 6 years’ relevant experience required in troubleshooting IP Circuits and all related issues.
• Strong experience configuring and troubleshooting Cisco routers and switches
• Cisco IOS/IOS  XR experience will be an added advantage
• Familiarity with TAC case management and escalation process
• Strong understanding of a process driven environment
• L2 and L3 MPLS experience
• Routing protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP)
• IP multicast experience
• CCNP , CCIP, CCSP  certification or equivalent experience
• CCIE Certified - will be an added advantage

Demands of the job:
• Strong written and verbal skills
• Strong  customer service experience required
• Availability to work overtime in times of emergency and specialized project deliveries.
• Understand and manage the pressure of a 24x7 customer support environment


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