Web Support Representative At Sence

Roles and responsibilities

The web support representative shall be available to assist customers with website design,
redesign, hosting, integration of customer's website/portal to BBN SMS Gateway, setup or reseller portal.

i. Diagnosing system to detect the source of a reported technical issue with the company product
reported by the customer or customer service representative

ii. Guiding customer during integration to the SMS Gateway for customers that are able to setup
the gateway by themselves
iii. Assisting customers with integrating their platform to BBN SMS Gateway
iv. Assisting customers with the setup if their bulk SMS reseller account
v. Assisting customers with the setup of their bulk SMS reseller website using Joomla SMS
component
vi. Hosting of website
vii. Design of basic websites for customers
viii. Reporting all the weeks activity to the Managing Director



Skill set

i. Basic to intermediate level experience of the PHP programming language
ii. Basic to intermediate level experience of working with Joomla
iii. Basic to intermediate level experience of working with Wordpress
iv. Basic to intermediate level experience with graphic tool such us Adobe Fireworks
v. Basic to intermediate level experience working with XML, JSON shall be of additional
advantage
vi. Effective communication skill
vii. Should posses at least an OND in computer science or any related field
Tools
i. Eclipse
ii. Microsoft Office Suit
iii. Zend Server / XAMPP / WAMP
iv. Mozilla Thunderbird
v. Skype



Work experience

2-3years

https://recruit.zoho.com/ats/Portal.na?digest=.PjtKesHqRKjWKba7NhLWRlB5PuGoyr5jdclselYpOM-&m=apj&id=241451000000734001&wid=241451000000051009&embedsource=