MTN Nigeria is recruiting : Product Development Specialist, (Prepaid)

MTN Nigeria is recruiting

Job Title: Product Development Specialist, (Prepaid)

Department: Marketing and Strategy

Location: Lagos

Job Description: 

• Articulate understanding of target market needs and assist in developing relationship initiatives accordingly

• Monitor and manage existing products in the Consumer portfolio on an ongoing basis.

• Support project management in the product development lifecycle of new MTNN products

• Design, facilitate and conduct customer surveys and produce value-adding reports for informed decision-making

• Keep abreast of new telecoms marketing products, services and customer loyalty initiatives developed by competitors and other operators and recommend on appropriate actions to be taken

• Implement product development policies and procedures.

• Coordinate quality assurance of developed products and services to ensure consistency and accuracy.

• Ensure new products designs are line with segment strategy and objectives.

• Monitor and evaluate existing products performance on an on-going basis.

• Develop a mechanism for proactively identifying new product related queries.

• Ensure prompt resolution of identified product related issues.

• Provide information packs and FAQs to guide the deployment and use of new products and services.

• Provide resources for UAT (user assessment test) and FUTs (friendly user test).

• Review UAT plans

• Ensure sign off of product specifications and UAT reports.

• Drive and participate actively in FUTs

• Liaise with technical teams on customer care and billing applications.

• Perform other tasks as required by the Product Manager.

Job Conditions: Normal MTN working conditions Long working hours Open plan Office environment

Reporting To: Product Development Manager, (Prepaid)

Required Skills:

• Participate in the design, development, management and monitoring of simple and complex products, services, and applications that meet the requirements of MTNN’s prepaid customers. 

• Liaise proactively with, VAS (Value Added Services) Planning,  service creation, CR (Customer Relations) and systems operations specialist from IS (Information Systems) and NWG (Network Group)planning teams to ensure deep understanding of the configuration possibilities for features on the prepaid platforms that can be quickly deployed to meet customer needs.

• Build and maintain relationships with other internal stakeholders, external partners and suppliers.

• Gather, share and act on feedback related to customer satisfaction or need with regard to existing or potential services.

• Define and implement promotions as required by Market Segments

• Organise, implement and actively participate in Road Shows on new prepaid products and services across the regions.

• Monitor sales points and channels (Service Centres, Connects and Key Trade Partners) and major touch points to ensure that MTN has a firm grip on information and experience at those customer touch points. 

• Work closely with relevant vendors at MTN and at vendor premises towards startup and closure of key projects.

Employment Status : Permanent

Qualification: 

At least 4 years work experience which includes: Experience with GSM, TDMA, CDMA, 2.5/3G networks Vast experience in products and services development and a good understanding of Product Development Life Cycle Demonstrated experience in primary and/or secondary research Project Management experience VAS/Charging system experience will be an added advantage

This vacancy expires on August 12, 2011

Apply Here

http://careers.mtnonline.com/vacancies.asp?deptid=8&id=1679

http://www.getnaijajobs.com