This is a vital supporter-facing role, providing an excellent level of service to Christian Aid’s supporters in line with Christian Aid’s Supporter Pledge. The post-holder will play a key role in ensuring that all communications with supporters are of the highest possible standard, that enquiries are handled efficiently and promptly and that Christian Aid’s database accurately reflects the details and wishes of our supporters.
This role will be based in the Data Development Unit and will involve handling enquiries and correspondence from supporters, as well as updates from third party agencies. The role will, at times, work with colleagues across supporter services to ensure that all communications with supporters are of the highest possible standard, that enquiries are handled efficiently and promptly and donations are processed within the terms of the Supporter Pledge. Other duties will include answering queries relating to donations received and supporter queries, along with other administrative duties assigned by the line manager.
You will have excellent customer/supporter care environment skills with considerable experience using a customer or supporter database system.
Please show your suitability for this post by giving answers to the following questions: Using the guidance notes may help you formulate your answers.
Team working
How have you helped someone else to complete a project or activity in the past?
Communicating and sharing ideas/information
Giving information accurately is often crucial to success at work. Please describe a time when your listening, writing or speaking skills proved to be especially critical in ensuring that an objective was met.
Attention to detail
Describe a project that you worked on where attention to detail was important.
Working under pressure
Please give an example of when you felt overloaded with work and had to set clear priorities to get things back on track.
We value the contribution each person makes to the success of our organisation. That’s why you can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.
As this post is UK based, non-EC nationals will require current and valid permission to work in the UK.
Download the role profile (62 KB pdf) http://www.christianaid.org.uk/Images/Data%20development%20assistant%20070_tcm15-51252.pdf
TO APPLY
for this post, please download an application pack and email your completed UK & Ireland application form to: recruitment@christian-aid.org (quoting the reference number). Alternatively, your completed application form can be printed out and posted to us at:
Christian Aid
35 Lower Marsh
Waterloo
London SE1 7RT
PLEASE NOTE CVS WILL NOT BE ACCEPTED.
JOB REFERENCE: 070/OK
CLOSING DATE: 12 NOON, WEDNESDAY 17 NOVEMBER 2010
INTERVIEW DATE: THURSDAY 25 NOVEMBER 2010
Christian Aid values diversity and aspires to reflect this in our workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.
Click Link for more info.
http://www.christianaid.org.uk/aboutus/jobs/ukandireland/dda_070_job.aspx
http://www.getnaijajobs.com
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