Entry Level Opening at Health Assur Limited

Health Assur Limited is a new health management company incorporated by a team of professionals; who recognized an opportunity to transform healthcare benefits administration in Nigeria.

We are recruiting to fill the position of:

Job Title: Customer Service Assistant (Entry-level)

Location: Lagos

Main Responsibilities

• Flexibility required as daily routine may vary.
• Provide Help
• Engaging with all clients and customers. Answering queries and offering information, this job involves a lot of interaction with clients and subscribers. Customer service assistants may work with customers by phone, online (via e-mails) or in person.
• You’ll be expected to keep up-to-date with product details so they can be explained to clients.
• Resolve Complaints
• As the public face of the company, the customer service assistant must listen to a customer's problem and deal with it calmly and politely.
• Escalate Inquiries
• Occasionally, it is necessary to hand an issue to someone more senior to deal with.
• Create Reports
• As required; of activities, calls, messages and resolutions reached.

Required Qualifications

• A First degree in any discipline at a second class level or higher
• Good computer skills and adept knowledge of standard software (MS Office suite)
• Good writing skills
• Good diction.
• Previous call center training, qualification or experience would be an added advantage.

Personal Attributes:

• Friendly personality
• Interested in helping people
• Polite and tactful.
• Solution and objective oriented, organized, methodical
• Ability to work independently and within a team
• Good analytical skills

Application Closing Date
3rd February, 2017.

How to Apply
Interested and qualified candidates should send a ONE PAGE essay describing themselves as well as a detailed CV's to: recruitment@healthassur.com

Note: Only short-listed candidates will be contacted.