Customer Service & Relationship Executives at OASIS Medspa

OASIS Medspa is a corrective skin care clinic and luxury day spa, which is dedicated to helping people achieve a flawless complexion and healthier looking skin.

We are honored to be in the forefront of providing FDA approved state-of-the-art corrective skin care to men and women of color. Established in the year 2014 by Miss Freda Francis, the Medspa draws clients from within and without Nigeria.

We are recruiting to fill the position of:


Job Title: Customer Service & Relationship Executive

Location: Lagos

Job Description

• Our Customer Service & Relationship Executive is one of the most critical parts of our team.
• We are looking for a customer-oriented service representative to act as a liaison, provide product/services information, call and book appointments and resolve any emerging problems that our clients might face with accuracy and efficiency.

Job Duties

• Responsible for the day-to-day activities of the Medspa’s front office to include customer service, meeting/greeting clients, scheduling, invoicing, and assisting the rest of the MedSpa team. These include but are not limited to:
• Schedule, monitor and follow up client appointments
• Provide clients with information about Product & Service offerings
• Receive payments for services and supplies, maintains client bookings
• Complete new client sheet and maintain up to date client database
• Set-up and maintain ‘tickle file’ for thank you’s,  birthdays, anniversaries, and other special occasions
• Use company software to mine data for Customer Relationship Management
• Maintain a neat and efficient work area
• Provide facility tours to first time visitors to the Spa
• Submit daily operational reports to management
• Other duties as assigned by management

Qualifications

• The ideal candidate for this position is expected to have a minimum second class lower degree in any course of study.
• He/she must be computer literate and have a minimum of intermediate competency in Microsoft office suite
• The ideal candidate must be interested in Skin Care and pay attention to personal appearance.
• Experience: Minimum experience of 2 - 3 years preferably in the hospitality industry.
• Working Hours: Tuesdays - Saturdays with alternate Sundays

Application Closing Date
29th July, 2016.

Method of Application
Interested and qualified candidates should send their CV's and cover letters to:hr@oasismedspang.com using the position they are applying to as the subject of the mail.
Or 
By dropping a hard copy of their CV at our business premises located at:
21 Cameron Road,
Off Alfred Rewane Road,
Ikoyi,

Lagos.

Note: Only shortlisted candidates will be contacted.