Stanbic IBTC Bank (Relationship Manager)

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:


Job Title: Relationship Manager

Location: Lagos

Job Details

Wealth and Investment

Job Purpose

• Build and maintain strategic relationships with the top tier employers.
• Become their “trusted adviser” on Pension, Retirement & Financial matters.
• Increase mind-share in employers’ locations.
• Continuously encourage and foster new ideas and innovations.
• A robust understanding of the various employers and their relevant industries, with the aim of providing excellent, tailored services to them.
• Aggressively grow our market share in value (AUM) & numbers (RSA PINs)
• Drive comprehensive compliance to PRA2004 & PenCom regulations by all employers on our records.

Key Responsibilities/Accountabilities

• Build and maintain strategic relationships with the top tier employers.
• Develop deep rooted relationships with liaison officers, managers & union executives.
• Create/seize opportunities to network relevant contacts with SIPML Exco/Superiors with the aim of celebrating them & fostering emotional commitment to SIPML.
• Provide relevant contacts with updates on developments in pension & financial sectors
• Increase mind-share in employers’ locations.
• Hold periodic interactive sessions.
• Regular interactions through physical visits & telecommunication channels.
• Host Pension On Wheels/Rotating Service Desks.
• Invite relevant contacts to Investment Research Educational Series.
• Nominate relevant contacts for SIPML sponsored events.
• Continuously encourage and foster new ideas and innovations.
• Provide quality feedback on current services & possible challenges
• Proffer concrete suggestions on how SIPML can improve from personal creativity/observation.
• A robust understanding of the various employers and their relevant industries, with the aim of providing excellent, tailored services to them.
• Profile & categorize accounts as significant/top/volatile/etc. for appropriate relationship approach.
• Seek to know what their business priorities are: expansions/automation.
• Be aware of global/government policies & what the ripple effects could be.
• Aggressively grow our market share in value (AUM) & numbers (RSA PINs)
• Increase in number of Voluntary Contributing Pins
• Increase in NSITF refund to SIPML clients on the accelerated mode.
• Consistent monthly remittance of pension obligations by employers.
• Prompt provision of correct contribution schedules to enable upload of pension remittances.
• Deliberate collaboration with Invalid Resolution Unit to convert TCF values to the RSA values.
• Actively pursue cost savings: convert physical statements to e-statements, interactive forum bills.
• Identify and initiate leads for SIPML sales team.
• Identify windows of opportunity for additional business for the group – cross-selling.
• Transfer window monitoring.
• Drive comprehensive compliance to PRA2004 & PenCom regulations by all employers on our records.
• Consistent follow up for outstanding/updated documents from AES fund sponsors.
• Ensure regular reminders are sent to the defaulting employers with corresponding records.

Others:

• Provide appropriate and timely management reports.
• Effectively communicate and follow through, with client requests to back office /support units
• Maintain an update comprehensive database for employers.
• Reduce SIPML reputation risk by professional comportment & handling of responsibilities.
• Drive/assist back office/support units to deliver on transactions within the stipulated timelines
• Preferred Qualification and Experience
• Minimum of a first Degree.
• A relevant Masters Degree or professional qualifications will be an added advantage.
• Minimum of 2 years experience (in relevant roles) from FMCG, Consulting, Private Banking, Pension Fund Administrators, and Corporate banking.
• Relevant roles include Sales officers, Customer service officer, strategy and planning officer or account officer.

Knowledge/Technical Skills/Expertise:

• Excellent use of computer operating systems e.g. PowerPoint, Word, the Internet & MS Excel for analytical and modelling purposes
• Mine opportunities and follow up on leads.
• Good knowledge of PRA 2004.

Closing Date
17th June, 2016.

APPLY HERE