Current Job at Consol

Company Description

Contact Solutions Limited Consol is the leading provider of Contact Centre Services & Customer Management Solutions in Nigeria. We offer a full range of services to drive sales growth, customer services and back office customer management operations.

Job Title: Contact Centre Agent

Job Description

• Handle customer complaints or enquiries via telephone, emails or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers..
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and     all time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.

Job Qualification
HND, BSc, BA

Job Category
Customer Care

Method of Application
APPLY HERE

Closing Date
Not Stated