Latest Job at Etisalat Nigeria

Company Description

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Job Title: Manager, IT Demand & BR Management

Job Description

• Understand and document the desired outcome of a service, and decide if the customer's need can be fulfilled using an existing service offering or if a new or changed service must be created.
• Understand and document the desired outcome of a service, and to decide if the customer's need can be fulfilled using an existing service offering or if a new or changed service must be created.
• Manage workload and assignments of a team of demand Specialists.
• Initiate and execute intra departmental communication and improvement activities to ensure maximum alignment of the IT with business priorities and facilitate demand capturing.
• Build an overall demand pipeline on an annual basis as well as in an ongoing basis (mapped against annual plan.
• Capture new demand and ensure structured and high quality of demand s scope and specification in order to have a consistent basis for estimation and scheduling of the implementation.
• Liaise with the business units to shape and implement the demand management processes as well as the regular liaison, relationship management interactions.
• Develop KPIs for Demand Management as well as dashboards and regular reports to create transparency and tracking of change requests and projects.
• Ensures timely and accurate reporting of all IT demand related issues to senior management and key stakeholders.

Job Qualification
BA, BSc, HND

Job Experience
6-8 years

Job Location
Lagos

Job Category
ICT, Computer

Method of Application
APPLY HERE

Closing Date
Not Stated