Cummins Inc. Job Vacancy for an IT Support Specialist - West Africa

Cummins Inc., a global power leader, is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems.

Headquartered in Columbus, Indiana, (USA) Cummins currently employs approximately 54,600 people worldwide and serves customers in approximately 190 countries and territories through a network of approximately 600 company-owned and independent distributor locations and approximately 7,200 dealer locations. Cummins earned $1.65 billion on sales of $19.2 billion in 2014.

Job Title:  IT Support Specialist - West Africa 

 

Job description

Listing Info

• Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users.
• Facilitates new employee technology setup, including computer setup and delivery and system access.
• Resolves issues and performs authorized changes and upgrades to existing systems.
• Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy.
• Performs routine maintenance, facilitates customizations and changes to, and ensures system disaster recovery for systems.
• Performs root-cause analysis to identify issues.

Skills

• Technical Troubleshooting - Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems
• IT Change Management Process - Ability to systematically control changes to Information Technology (IT) systems and maintain their integrity and traceability throughout their life cycle.
• Analyze Issues - Understands complex concepts and problems and identifies how they relate to key processes
• IT Incident Management Process - Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems
• Hardware/Networks/Operating System Interaction - The ability to understand the basic tenets of the physical IT system and that system's relation to the application
• Production Support - Experienced in multiple aspects of production support processes, including monitoring and troubleshooting customer response and physical security.

Education, Licenses, CertificationsCollege, university, or equivalent degree in Information Technology, Business or a related subject preferred.

ExperienceMinimal relevant work experience required.

Key Responsibilities

• Knowledge of networking concepts VOIP, LAN/WAN, Telephony
• Must be able to work flexi hours
• Must be able to perform duties other than specified within job description for example racking servers.
• Participate and complete activities within required projects.

Additional Competencies

• Customer interaction - Must be able to interact with customers at all levels
• ITTL foundation certification
• Remedy knowledge
• Additional advantage: French speaking
• Must be self-managed
• Project management fundamentals

How to Apply

Interested and suitably qualified candidates should click here to apply online