Boutique Manager Job At RS Hunter

At RS Hunter, we believe our clients have the resources, what we do is to galvanise, advice, and partner with our clients to understand the peculiarities of their businesses and then offer the best HR solutions and strategies that work.

Job Title: Boutique Manager

Qualification
BSc, HND, BA 

Location 
Lagos

Job Field
Administration, Secretarial, Sales, Marketing 

Job Description
Overall Objective: To direct and co-ordinate and motivate boutique members to deliver
excellent customer service to customers and achieve monthly yearly boutique target.

Key Responsibilities
Achieve agreed boutique sales value & volume
Prepare action plans and schedules to identify specific targets
Submit particulars and details of all major customers to RSM
Organize weekly sales meeting for the sales team & the monthly product training meeting
Manage and resolve team challenges ensuring that all issues reach logical conclusions in line with company policy and procedure
Motivate your team members in delivering  & exceeding their set target
Promptly vet and approve the teams bonuses and commissions
Ensure that boutique ambiance is maintained in line with the organization’s guidelines
Supervise field reports and ensure compliance with agreed sales documentation format and update requirements Prospect bank, Spannco, Daily call monitoring & evaluation, itinerary, over & below form
Appraise and manage the performance of the team, identifying development and training needs accordingly
Drive teaming process within the boutique
Provide support to Head Office in recovery of old debt
Provide support to organizers of special events in the boutique, town
Provide feedback report on effectiveness and impact of promotional events
Build and maintain a robust customer portfolio.

Customer Management
Deliver excellent customer service to all clients
Identify and resolve client concerns promptly.
Follow-up for collection of payment and any debts.
Prepare presentation and proposals.
Present and sell company products and services to current and potential clients with excellent product knowledge to achieve a sales target.
Initiate periodic customer friendly activities to drive boutique sales
Follow up on new leads and referrals resulting from field activity.
Submit particulars and details of all major customers to RSM
Report on competitor’s activities in the market.
Identify sales prospects and contact these and other accounts as assigned.
Establish, maintain and follow up on current client and potential client relationships.
Development of new accounts.
Identify and resolve client concerns.
Prepare a periodic status reports, including activity, closings, follow-up etc.
Communicate new product and service opportunities, special developments, information or feedback gathered through field activity to branch manager.
Follow-up for collection of payment and any debts.
Develop and maintain current product knowledge.
Any other assigned duties

Goals
Make sales volume & value target for the month & year
Meet team target for the month
Submit monthly sales report to NSM
Update of list of guest book of clients with contact details sent to NSM monthly
Generate at least 10 new accounts or reactivate 10 new accounts  per month
Organize 1 in-boutique event every month
No of clients at the in-boutique events
Generate 20 presentations in a month.
Organize One product training per month
Forward updated customer database using agreed profiling format to NSM every month.
Visit the key accounts with sales executive monthly
Forward to RSM list of customers that bought N1,000,000 monthl

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