Core Job Functions / Responsibility:
Work with Manager, ERP in the design and implementation of Enterprise Resource Planning (ERP) systems by IT vendors.
Primary activities
· Assist in the identification of user requirements for new ERP systems.
· Participate in the documentation of Request for Proposal/Request for Quotation for new ERP systems based on user requirements.
· Support Manager, ERP managing all projects relating to the deployment of new ERP Modules to ensure achievement of corporate objectives.
· Assist in providing advisory support in the implementation and integration of new ERP and collaboration systems.
· Facilitate user acceptance testing in liaison with relevant business teams.
· Provide support in go-live of new ERP and collaboration systems.
· Assist in facilitating user training on new ERP and collaboration systems.
· Assist in providing user support for deployed solutions
· Support IT vendor in the deployment of off-the-shelve ERP.
· Distribute documented policies and procedures/user guide for newly deployed ERP and collaboration systems to end users.
· Gather and analyses end user feedback for post implementation review of deployed ERP and systems and ensure timely and effective resolution of issues.
· Participate in the evaluation of ERP system performance in order to ensure continuing relevance of enterprise solutions provided.
· Monitor the performance of installed ERP systems to ensure efficient workflow of EMTS operations.
· Participate in the deployment of patches and upgrades to ERP and collaboration systems.
· Assist in ensuring minimal impact to end user services during system changes, upgrades, patches or bug fixes.
· Provide support in the resolution of ERP-related problems escalated by Enterprise Applications Support team.
· Record feedback from the Enterprise Applications Support team to ensure prompt improvement of the ERP and collaboration systems.
· Assist in managing relationships with third party IT vendors/suppliers.
· Attend team/divisional/departmental meetings as required.
· Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, ERP.
· Perform any other duties as assigned by the Manager, ERP.
Job Requirements and Skills
Graduate Qualifications: A First degree from a recognized University REQUIRED.
Post Graduate Qualifications: Master’s degree or Post Graduate Qualification would be of ADVANTAGE.
Experience: 5-7 years post National Service work experience is preferred (NYSC is ESSENTIAL.
Certifications and Training Requirements: IT inclined Certification would be of ADVANTAGE.
Key Skills:
· Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organized, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organized, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior analytical.
· Business Application Knowledge
· User Support and Maintenance
· Communication
· Problem Solving
· Passion for Excellence
· Integrity
· Empowering people
· Growing people
· Team work
· Customer Focus
· Location: Lagos
Please read the following before responding to this advert, note that all JD are also below. Please circulate!
Required with your submitted CV are the following; Your current earning information, which you must be able to back up with an offer letter or bank statement and your DOB. Your contact details should contain active phone numbers and email addresses. Review your CV every time you make a submission, one CV does not fit all jobs. Also changes in earnings and certification should be updated. Kindly note that we need the subject matter of your response to contain the Job Title you are interested in, the file type must be PDF or DOCX, any response that contains a subject matter such as “My CV or My Resume” cannot be treated. Please note short listing is based on the requirements in the given job descriptions below such as; qualifications required, years of experience, technology and industry exposure. All candidates for the list positions MUST have relevant and required work experience.
Email CV to: jobs@sigmaqualitas.com
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