Director, ABS Global Labor Transformation
Description
Direct, manage, lead and coordinate the labor transformational activities of the Applications and Business Services organization into the Industrialized Delivery System (IDS) model across AMS, EMEA and APJ. Execute Against the plan of record to achieve expected benefits identified in the IDS transformation model
from FY13-FY14. Establish IDS business plans and technical project/program objectives to meet the short-and long-term goals and metrics of the organization, aligned to the Applications and Business Services labor strategy. Ensure the design, development, delivery and supportability of services/solutions are in accordance with business objectives. Lead the global implementation of the Migration Plan to align to the established delivery footprint. Govern the execution of all Transformation Activities across all ABS and secure the interlock of all Global Delivery centers with the regions. Drive the Change communication consistently. Manage the Regional PMO teams.
Job Family: Business Operations
Responsibilities:
Lead the Applications and Business Services workforce transformation and global IDS implementation plan.
Manage the global and regional PMO teams.
Drive improved resource efficiency, productivity, and quality while achieving Applications and Business Services strategic goals for labor location, labor pyramids, and accelerating growth.
Responsible for interlocking implementation plans across regions and business units.
Responsible for stakeholder management across the organization.
Lead senior executive reviews.
Implement LEAN methodologies to identify root cause issues and develop mitigation plans to accelerate performance.
Responsible for all management of change activities related to programs including program communications and status reporting.
Manager III. Manages a large or broad function/department within a multifaceted organization. Develops strategy and sets policy and direction. Responsible for operational success, strategic alignment and integration of activities with other major organizational functions. Fully accountable for the success of the designated function or department. Owns a significant number of measurable functional, operational and strategic goals or priorities. Responsible for one or more recognized professional disciplines. Assumes responsibility for the successful implementation of business plans in a defined area of responsibility. Contributes to the overall strategic definition of a function with strong business acumen. Acts as a key advisor to executive management in influencing the strategic direction of the business.
Qualifications
Bachelor degree required. MBA desired
12+ years’ experience in Services organization; transformation experience a must
Experience in leading large scale global Change Program.
Strong communication skills – written, verbal and presentation
Experience in managing virtual organizations in a global organization
Sls Consult V, EDS-1222453
Description
Works closely with the pursuit team and account team to understand the scope of the global engagement and contract in order to provide requisite analysis/information and recommendations to the pursuit and account teams.
Once the deal is signed, work closely with the transition manager to ensure the metrics are right; financial metrics, tax and accounting processes are developed and implemented globally.
Lead the end to end contracting process post signature including support to contract integration, change management, governance activities, up sells and renegotiations.
Lead deal teams and represents HP to the customer for Outsourcing deals up to $500m TCV.
Responsible for assembling all required resources/skills to develop proposal, pursue and win large international Outsourcing deals (PDs more than ELs).
Coordinates all deal team efforts with sponsorship of OS Engagement Director.
Assists in opportunity qualification and risk assessment.
Responsible for validating/endorsing the technical solution for the deal. Works with delivery to assure that solution design can be properly delivered.
Develops deal timeline and ensures that pursuit team meets deal milestones and deadlines.
Leads pursuit team in developing and substantiating a winning value proposition that meets the needs of the customer, including analyzing critical business drivers and risks.
Impact/Scope
Large country or region or global.
Assess and quantify risk for major, high-stakes projects and programs.
Make decisions on program staffing resource planning.
Is assigned to close one or more accounts with approximate annual revenue $50-100M
Frequently represents the organization to other businesses within the company and to external customers/clients.
Acts as subject matter expert providing direction and guidance to process improvements and establishing policies.
Frequently contributes to the development of new ideas and methods.
Qualifications
Education and Experience Required:
Typically 9+ years directly related experience in Outsourcing and/typically 12+ years in complex IT service business environment.
University or Bachelor's degree; advanced University degree preferable.
Demonstrate business, technical, or functional knowledge at the mastery level, as well as administration or operations knowledge.
Demonstrate knowledge of at least one solution type (desktop, client/server, data center, Internet, etc.)
Strong understanding of global Finance or HR negotiation and contracting issues and regulations.
Knowledge and Skills Required:
High level of vertical industry knowledge in multiple key industry IT domains.
Able to negotiate deals where HP is not the low-cost provider.
In-depth vertical solution expertise.
In-depth customer knowledge.
IS/IT management expertise.
Business/financial management expertise.
Acts as a Strategic Partner, Trusted Advisor.
Familiarity with project management methodologies.
Leadership skills in directing pursuit and/or delivery teams.
Highly developed consultative approach, solution selling and business development skills.
Can act as an executive sponsor for a project.
In depth understanding and knowledge of Management of Change issues.
Business and customer oriented team player with ability to form alliances across global boundaries.
Proven program management skills and able to demonstrate leadership capabilities.
Strong influencing and communication skills at a CIO level. Must be fluent in English.
Ability to cope with very high peak workloads, extensive travel and periods away from home, short deadlines and significant pressure.
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