Job description
Roles
Effective management of the interface between suppliers, the network, customers and the commercial organization
Management of help desk
Development and implementation of annual network and customer relationship plan to enhance market performance
Track and report new product trends
Monitoring of sales and service performance of the network and evaluation of feedbacks for support actions
Update of market information database
Provide customer service support for the company and determine customer satisfaction index
Ensure Customer Satisfaction
Desired Skills and Experience
Required Skills, Knowledge and Characteristics -
Knowledge of organizational strategies, tools and techniques for understanding the needs of customers
High level of product and customer knowledge
Cross selling competency
Excellent computer skills, including Word and Excel in a Microsoft Windows environment
Must not be more than 35 years
Qualifications and Experience
Bachelor’s Degree or its equivalent preferably in the social sciences
Experience in marketing and information management
3-5 years’ experience in related activities
Location: KADUNA
REPORTING LEVEL: This position reports to the Customer Relations Manager
Interested candidates should send in their application and detailed CV and copies of their certificates to recruitment@peugeotnigeria.com.
Closing Date: 7th February 2014
Roles
Effective management of the interface between suppliers, the network, customers and the commercial organization
Management of help desk
Development and implementation of annual network and customer relationship plan to enhance market performance
Track and report new product trends
Monitoring of sales and service performance of the network and evaluation of feedbacks for support actions
Update of market information database
Provide customer service support for the company and determine customer satisfaction index
Ensure Customer Satisfaction
Desired Skills and Experience
Required Skills, Knowledge and Characteristics -
Knowledge of organizational strategies, tools and techniques for understanding the needs of customers
High level of product and customer knowledge
Cross selling competency
Excellent computer skills, including Word and Excel in a Microsoft Windows environment
Must not be more than 35 years
Qualifications and Experience
Bachelor’s Degree or its equivalent preferably in the social sciences
Experience in marketing and information management
3-5 years’ experience in related activities
Location: KADUNA
REPORTING LEVEL: This position reports to the Customer Relations Manager
Interested candidates should send in their application and detailed CV and copies of their certificates to recruitment@peugeotnigeria.com.
Closing Date: 7th February 2014
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