One of the major players in the Nigerian telecommunications industry and a subsidiary of one of the foremost telecommunications companies in Africa, providing- Mobile Services, Fixed Telephony Services, International Data Access Services and National Long Distance Services within Nigeria.
Our client is currently in the
Executive, Customer Service (NXT/TELC II)
• The successful candidate will be primarily responsible for directing, managing and controlling the Customer Service environment of the company.
• The occupier of this position will (inter-alia) set and define the strategic direction and objectives for instituting excellent customer service standards in the company, as well as initiating appropriate changes geared towards ensuring that such service standards are upheld on a sustainable basis and that sales targets are met
• He or she shall be responsible for the operational implementation of all products and services with regards to customer service and shall take ownership of
the process of investigating and solving customer complaints in the most professional manner whilst ensuring excellent client satisfaction
Qualification and Experience:
• A good degree in Social Management Sciences or Humanities from a reputable institution
• A post graduate degree in relevant field
• A relevant professional qualification will be added advantage
• Minimum of 1 0 cognate years experience in a similar position with at least 5 years at managerial level
• Strong customer service skills
• Strong interpersonal skills
• Excellent verbal and written communication skills
METHOD OF APPLICATION
If you qualify and are interested in any of these positions, please send in your resume (as an attachment) stating the reference code of the position being applied for as the subject of the email to: recruitment@nextzon.com
No other format of application will be accepted.
Closing Date: 20th July, 2010.
http://www.getnaijajobs.com
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