Job Title: SERVER SUPPORT ANALYST
Job Reference No.: 2010-IT-05
Job Description:
Responding to assigned tickets via helpdesk ticketing system (ARS) according to our SLA; Installation and supporting of GIL hardware (desktops/laptops, peripherals) and business applications; Installation and administration of Windows 2003/2008 servers OS as well as specialized services such as print, exchange, SMS, applications, share, email and authentication services; Installation and administration of LAN and WAN devices like switches and routers; Serve as technical resource to relevant project teams;
Required Qualifications:
Bachelor’s degree in Computer Science, Electrical/Electronic/ Telecommunication Engineering or a numerate science plus relevant Microsoft and Cisco certifications. IT Information Library (ITIL) certification will be an added advantage.
Required Skills:
Strong knowledge of Microsoft Desktop/Server Operating Systems (Windows 2003/2008, Vista)
Ability to install and support hardware and business applications
Knowledge of Cisco routing/switching products and technologies
Excellent interpersonal skills
Experience
Two (2) – Ten (10) years relevant post National Youth Service experience.
Job Type: Full Time (Regular)
Job Category: Information Technology
Job Location: Escravos
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