Vacancy at Toki Mabogunje and Co. (TMC)

Toki Mabogunje and Co. (TMC) began operations in January 2000 as one of the pioneer, indigenous, Business Development Firms focused on SME development in the organized private sector of Nigeria. Founded by Mrs. Toki Mabogunje our company aims to make business easier for companies operating in Nigeria.

We require the services of a Marketing and Sales Professional who is ICT literate, hard working and of high integrity to fill the position below:


Job Title: Customer Success Specialist

Location: Lagos

Job Description

• Responsible for the support, training, best practice coaching and implementation process for all clients.
• He/She will collaborate with the company's sales support and product teams to ensure flawless execution of the support implementation process.
• He/She will execute support, deployments (implementations) and best practice coaching for clients, execute daily client support operations including responding to questions and following up on reported issues.
• Execute daily operations for assigned clients and implementations including schedules, time tracking, case and phone routing, health check delivery etc.
• He/She will also track support level and client satisfaction metrics; ensure the support SLAs are being achieved and exceeded; identify opportunities to improve product and client experience.
• He/She will conduct quality and product usage checks to ensure client and product satisfaction expectations are being met for clients and that a high level of service is being delivered; Develop and maintain project plans, issues logs, status reports, and time/budget reports.

Requirements

• A Bachelors Degree or equivalent from a reputable University a numerate discipline.
• A minimum of 3 years experience in a customer service support role.
• Strong team player, be a self-starter with a passion for education and helping customers succeed
• Education Technology (ED Tech) Systems experience will be an advantage.
• Excellent presentation skills.
• Strong organizational skills with the ability to effectively manage all activities, projects, requests, documentation, timelines etc.
• Ability to use Microsoft Office programs is mandatory.
• A qualification in project management will be an advantage.
• Excellent written and verbal communication skills;
• Ability to set expectations and communicate goals and objectives with clients and team mates.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online