Hotel Ibis Nigeria - We are far more than a worldwide leader. We are 240,000 hospitality experts who share the same passion. Welcoming people. We take care of millions of guests in our 4,100 addresses.
Purchasing Officer
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience4 years
- LocationLagos
- Job FieldProcurement / Store-keeping / Supply Chain
Job Description
- Implement sound purchasing policies, systems and procedures in accordance with Company standards.
- Monitor vendors for quality, service and price through standard purchasing specifications.
- Obtain competitive quotations for hotel requirements and ensure that the best product is sourced and purchased.
- A minimum of three independent genuine quotations must be obtained.
- Establish contracts to ensure reduced pricing for all operating areas of the hotel.
- Receives market list from the Executive Chef on a daily basis and arranges for delivery of those items daily
- Ensures that all authorised or approved purchase orders are sent to their respective suppliers/vendors for delivery purposes on a daily basis.
- Ensures & verifies that quotations are regularly updated and supplier’s new current price lists are maintained.
- Research and identify new products and services for the hotel in market.
- Approves all addition requests for new storeroom items, checking correct item description, unit, packing, category and establishes Min/Max estimated stock levels.
- Verify the 'pending orders' report on a daily basis, and all pending orders are checked and verified regularly.
- Identifies items for standing orders utilising vendor's logistics for regular deliveries to the hotel based on approved highly consumed items.
- Verifies that all documentation and proper quotations are maintained and filed according to Policy and Procedure requirements.
- Approves all storeroom re-order requests, verifying quantities within the established Min/Max stock levels.
- Responsible for all purchasing functions, quotations, quality and availability.
- Responsible for physical control of all store items until issued, fully documented under strict control procedures.
- Responsible for maintaining logical storeroom inventory levels operationally needed.
- Ensures that the suppliers follow the rules relating to hygiene of goods delivered.
- Keeps all records in a way that they can be checked at any time for information or audit purposes.
- Maintains all documents, files and listings up-to-date and performs his duties in the most efficient manner.
- Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
Requirements
- A University Degree or its equivalent.
- At least 4 years’ experience in similar job position.
- Knowledge of Sun system application.
- Experience in the hospitality industry is an added advantage.
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Sales and Marketing Executive
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience2 years
- LocationLagos
- Job FieldSales / Marketing / Business Development
Job Description
- Responsible for Corporate and Travel Agent Room Sales for the hotel.
- Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.
- Update action plans and financial objectives monthly.
- Identify new markets and business opportunities and increase sales.
- Represent Hotels in various events and exhibition.
- Implements all sales action plans related to market areas as outlined in the marketing plan.
- Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.
- Able to provide quick and timely responses, immediate communication to the properties, develop professional long term business relationships.
- Provide the highest quality of service to the customer at all times.
- Executes and supports the operational aspects of business booked (e.g. Generating proposals, Corporate Rate Application letter, writing contracts, customer correspondence).
- Able to support hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
- Make sales calls to potential clients to assist in development of the account.
- Attend all department and hotel meetings as necessary.
- Target key accounts potential for the company.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Acquiring and developing new business accounts and preparing sales proposals for clients.
- Closely following up on all business leads within a 24 hour response time line to clients.
Requirements
- A University Degree or its equivalent.
- At least 2 years’ experience in similar job position.
- Experience in the hospitality industry is an added advantage.
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Housekeeping Supervisor
- Job TypeFull Time
- QualificationSecondary School (SSCE)
- Experience2 years
- LocationLagos
- Job FieldJanitorial Services
Job Description
- Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Coordinates work activities among departments.
- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
- Inventories stock to ensure adequate supplies.
- Evaluates records to forecast department personnel requirements.
- Makes recommendations to improve service and ensure more efficient operation.
- Prepares reports concerning room occupancy, payroll, and department expenses.
- Responsible for smooth operation of the floor assigned.
- Responsible for the performance of all housekeeping staff.
- Organises and facilitates the room making process.
- Daily allocation of rooms and deep cleaning tasks to team members.
- Checks the occupied and departure rooms, giving special attention to guest needs.
- Routine inspection of guest bedrooms to ensure they meet standards.
- Report maintenance issues to Maintenance/Engineering Department.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Assist other departments wherever necessary and maintain good working relationships.
Requirements
- Minimum of High School Diploma
- Not less than 2 years' experience in a supervisory capacity in a hotel Housekeeping environment
- Proven training skills
- Experience with Hotel Property Management System, preferably OPERA
- Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.
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Front Office Executive
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 years
- LocationLagos
- Job FieldAdministration / Secretarial Customer Care
JOB DESCRIPTION
- Register guests and assign rooms while accommodating special requests whenever possible.
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations and room rates.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Knows the location and number of available rooms as well as the activities and services of the hotel.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and blocked rooms.
- Possesses a working knowledge of the reservations desk. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
- Knows how to use front office equipment.
- Performing cashier related functions like posting charges to guest accounts, currency exchange, bill / invoice settlement, posting charges to the guest, paid out’s, Foreign currency exchange etc.
- Uses proper telephone etiquette.
- Uses proper mail, package, and message handling procedures.
- Knows all safety and emergency procedures, is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
REQUIREMENTS
- Educated to University Degree level or its equivalent.
- At least 3 years’ experience in similar job position.
- Experience with Hotel Property Management System, preferably OPERA
- Experience in the hospitality industry is an added advantage.
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Executive Chef
- Job TypeFull Time
- QualificationSecondary School (SSCE)
- Experience2 years
- LocationLagos
- Job FieldCatering / Confectionery
Job Description
- Trains, develops and motivates supervisors and culinary staff to meet and exceed established food preparation standards on a consistent basis.
- Teaches preparation according to well defined recipes and follows up and discusses ways of constantly improving the cuisine at the hotel.
- Should be able to provide direction for all day-to-day operations in the kitchen.
- Understand employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.
- Delegates as appropriate to develop supervisors and subordinates to accept responsibility and meet clearly defined goals and objectives.
- Actively involved in menu development and maintaining updated and accurate costing of all dishes prepared and sold in the Food and Beverage operation.
- Determines how food should be presented, and create decorative food displays.
- Recognizes superior quality products, presentations and flavour.
- Ensures compliance with food handling and sanitation standards.
- Follows proper handling and right temperature of all food products.
- Ensures all equipment in the kitchen is properly maintained and in working order in accordance with Health laws and hotel standards.
- Coordinates with the purchase department for acquisition of needed goods and services.
- Ensure all products are prepared in a consistent manner and meet departmental appearance/quality standards.
- Ensure proper grooming and hygiene standards for all kitchen staffs.
- Ensures all kitchen employees maintain required food handling and sanitation certifications.
- Ensure proper purchasing, receiving and food storage standards in the kitchen.
- Interacts with guests to obtain feedback on food quality, presentation and service levels.
- Actively responds to and handles guest problems and complaints.
- Maintain Quality levels of receiving, storage, production and presentation of food.
- Ensure sufficient staffing levels are scheduled to accommodate business demands.
- Frequently review finished products for quality and presentation before the orders are send to guest.
- Able to perform additional duties as requested by the hotel management as and when required.
- Ensures disciplinary procedures and documentation are completed according to hotel operational Standard and Management Policy.
Requirements
- Minimum of High School diploma
- Not less than 2 years’ experience in a supervisory capacity in a hotel.
- Proven training skills
- Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.
Method of Application
Interested and qualified candidates should send their CV's to h6708-hr@accor.com with the job title as subject of the mail.
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