Head of (IT) Information Technology at Discovery Cycle Professionals (DCP)

Discovery Cycle Professionals (DCP) is a global network of experienced academics and consultants committed to providing world-class knowledge-based services locally and globally. DCP, headquartered in Abuja, Nigeria has diverse experiences across numerous fields. Through our unique “DCP Ecosystem”, we have developed a wide range of multi-disciplinary professional services covering both private and public sectors of the economy.

We are recruiting to fill the position of:

Job Title: Head of (IT) Information Technology


Location: Abuja
Position Start Date: Immediately
Number of Subordinates: 1 
Reports to: Managing Director
Job Type: Full Time

Role Responsibilities

• The IT Assistant would provide support for the Abuja office.
• Maintaining and updating the fault management systems throughout the Incident lifecycle.
• Troubleshoot and analyze application and database logs and configuration files.
• Integrate Virtual Top Up application with third-party applications/dependencies such as SMSC (Short Message Service Centre), intelligent network (IN).
• Provide network documentation
• Processing of client change requests
• Involved in proactive bug detection and analysis (root cause/scenario/workaround/fix)
• Automating manual processes using 3rd party tools, applications
• Actively involved in front end, non-technical back office, administrative and financial administrative system setup
• Ensure faults are escalated and resolved within the client’s contracted Service Level
• Involved in data reconciliation activities with third-party applications/solutions
• Drawing up and defending change plans at change control board (CCB) meetings
• Unix shell scripting and Windows Batch Scripting
• Proactive Monitoring of client networks
• Perform System DR (Disaster Recovery) failover operations
• Write SQL queries to generate report for the business in order for them to take important business decisions
• Troubleshoot network connectivity issues between Virtual Top Up servers and third party servers
• Proactive system monitoring.
• Excellent communication skill in English.

Other Responsibilities:

• Continuously update website information to ensure it is relevant.
• Ensure safe and proper custody and maintenance of company assets.
• Any other duties suitable to task and commensurate with ability.

Qualifications

• BS/BA Degree in Engineering, Information Technology, Computer Science or its recognized equivalent with 6 years.
• Candidate must possess Microsoft Certified Systems Engineer (MCSE) and/or Cisco Certified Network Associate (CCNA) certifications.
• Demonstrated success in multicultural environments is an advantage.
• Experience with a multi-site network (at least 3 sites) with a minimum of 200 users is highly desirable.
• Good communication and interpersonal skills is required.
• Prior experience in an ICT-based environment is highly desirable.
• Problem solving, stress management and time management skills are required.
• Proficient at using Microsoft office software: World Wide Web (internet), MS Word, Excel, PowerPoint, Outlook, etc.
• Written and spoken fluency in English is required.

Application Closing Date
Friday, 2nd December, 2016.

Method of Application
Interested and qualified candidates MUST submit the following documents; A current resume or curriculum vitae (CV) listing all previous job responsibilities and a cover letter to: careers@dcp.com.ng

Note

• Please reference the job title and location on the cover letter and resume /CV.
• Only short-listed candidates will be contacted.