MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
Senior Manager, Employee Services
- Job TypeFull Time
- QualificationBA/BSc/HND MBA/MSc/MA
- Experience10 years
- LocationLagos
- Job FieldAdministration / Secretarial
- Leads efforts to articulate/revise, enforce and monitor the adequacy and effectiveness of Human Resource Management Policies
- Drives the execution of initiatives that ensure MTNN maintains a harmonious work environment with peaceful relations between employees across all staff cadres, between Management, Senior and Junior Staff Groups, between Management, etc.
- Leads in developing and maintaining staff welfare programs and expatriate support
- Extract value from what we already have through divisional focused commercial activities such as: divisional business optimisation projects, contracts review and negotiation, capital/budget efficiency activities within division, etc.
- Innovation - identifying and taking advantage of new business opportunities, e.g., through stimulating new business opportunities, divisional products launched, division product/process innovation, structural changes within division, etc.
- Maintain leadership in the ICT/Digital industry by influencing state/local legislations & policies, participating in local level industry think-tanks, building & extending national B-2-B and similar relationships, etc.
- Enhance/expand MTN’s role in the larger national and ecosystem through participation as a thought leader, executing local CSR projects, involvement in local industry non-ICT policy & think-tank activities etc.
- Divisional people leadership activities: coaching, staff development and motivation through intra staff coaching, employee networks mentorship/support, own division employee engagement projects, faculty roles, inter/intra talent mentorship, etc.
- Generic activities necessary for positive business outcomes such as: supporting recruitment, thought leadership as internal (interview/disciplinary) panel member, influencing next level leaders (e.g., at BPR) etc.
- Review HR Service Delivery Approach and develop appropriate employee services operating strategy, ensuring alignment with HR Strategy and MTNN’s overall objectives and goals.
- Develop employee services enhancement plans/programs in support of approved HR Employee Services strategies and develop associated cost estimates and budgets.
- Review and standardize human resources service delivery and develop service improvement strategies, as well as coordinate implementation of related plans.
- Define and agree service levels with HR customers, track and monitor services and provide periodic reports on delivery of services for management review.
- Manage and coordinate the employee assistance and employee suggestion/feedback programs (organisation and culture effectiveness surveys), administering and providing clarity on objectives of surveys.
- Review survey feedback and identify performance improvement needs in the area of employee relations, staff welfare administration, employee suggestions and culture change management.
- Analyse HR practices, policies, procedures and employment laws, interpret and advise/counsel senior management in these areas.
- Develop and review process and procedure for creating and managing Corporate Council.
- Manage staff disciplinary process and investigate issues such as working conditions, disciplinary actions, complaints, turnover, work-related conflicts, etc.
- Provide immigration support services for MTNN staff and oversee and ensure adequate landing support for expatriates.
- Manage communication to the business of the demise of staff including notifying HR Reward and provide support to the family of the deceased staff, arranging visits and delivering condolence message on behalf MTNN.
- Manage and coordinate the allocation and distribution of end-of-year benefits as provided by MTNN, ensuring proper accounts and reconciliation are carried out and documented.
- Manage delivery of medical service benefits to MTNN staff.
Job Condition
- Normal MTNN working conditions
- May be required to work extended hours
Experience & Training
- Minimum of 4 year tertiary qualification / Masters advantageous
- Fluent in English and language of country preferable
- First Degree in arts or a Social Science related discipline
- Masters’ Degree in human resource development
- Minimum 10 years’ experience including:
- Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
- Worked across diverse cultures and geographies advantageous
- 4 years HR generalist experience
- 3 years management experience within the HR function
- Good knowledge of HR Processes
- Good Knowledge of service quality management
Training:
- Industrial Relations and Labour Law
- Relationship Management
- People Management
- Expatriate Management
- HRIS
Minimum Qualifications:
- BA, BEd, BTech, HND or BSc.
Performance Analyst
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 years
- LocationLagos
- Job Field
Job Descriptions
- To assist in the implementation of a performance management and recognition system that is aligned to business goals.
- Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy. This includes individual contributions and recommendations to improve existing business project/initiative.
- Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
- Maintain leadership in the ICT/Digital industry by partnering with MTNN’s Partners to improve their processes which in turn will improve the efficiency of MTNN’s operations.
- Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, participating in think-tank activities etc.
- Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.
- Carry out research and monitor trends in performance management including formulation of performance management strategies, framework and aids.
- Provide implementation support for IPF (Integrated Performance Framework) across the organisation.
- Assist with the implementation and coordination of employee performance management processes and procedures and monitor compliance with related policies.
- Assist in the implementation of Human Resources recognition scheme (Human Resources Executive Award) across Human Resources Division and the MTN recognition programme (Y’elloStars) across the organisation.
- Provide general Human Resources performance reports and specific IPF (Integrated Performance Framework) reports as requested.
- Maintain and update database of performance appraisals and reports at the end of each performance cycle.
- Provide statistical data on performance appraisals as required to enable management make informed decisions.
Job Condition
- Normal MTNN working conditions
- May be required to work extended hours
- Open plan office
Experience & Training
Experience:
Experience:
- First degree in any related discipline
- Fluent in English
- Minimum of 3 years’ experience in an area of specialization ; with experience with working with others
- Experience working in a medium organization
Training:
- Performance Management Training
- Negotiating Skills
Minimum Qualification
- BA, BEd, BEng, BSc, BTech, HND or LLB
Senior Manager, Business Partnering
- Job TypeFull Time
- QualificationBA/BSc/HND MBA/MSc/MA
- LocationLagos
- Job FieldHuman Resources / HR
Job Description
- Lead and direct the delivery of best-in-class HR support to line management through HR business partnering, HR solutions & policy implementation as well as attraction & recruitment of best-fit human resources.
- Extract value from what we already have through divisional focused commercial activities such as: divisional business optimisation projects, contracts review and negotiation, capital/budget efficiency activities within division, etc.
- Innovation - identifying and taking advantage of new business opportunities, e.g., through stimulating new business opportunities, divisional products launched, division product/process innovation, structural changes within division, etc.
- Maintain leadership in the ICT/Digital industry by influencing state/local legislations & policies, participating in local level industry think-tanks, building & extending national B-2-B and similar relationships, etc.
- Enhance/expand MTN’s role in the larger national and ecosystem through participation as a thought leader, executing local CSR projects, involvement in local industry non-ICT policy & think-tank activities etc.
- Divisional people leadership activities: coaching, staff development and motivation through intra staff coaching, employee networks mentorship/support, own division employee engagement projects, faculty roles, inter/intra talent mentorship, etc.
- Generic activities necessary for positive business outcomes such as: supporting recruitment, thought leadership as internal (interview/disciplinary) panel member, influencing next level leaders (e.g., at BPR) etc.
- Support the Shareholder return strategy by developing and implementing HR Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
- Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
- Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
- Review value-adding opportunities within line departments and contribute to the development of HR Business Partnering strategies, demonstrating deep understanding of MTNN business strategies and needs of client department.
- Develop detailed plans in support of approved HR Business Partnering strategies, organizing required resources, monitoring and periodically reporting progress of plans.
- Develop HR Business Partnering business plans in alignment with HR Service Delivery strategies and define operational parameters and ensure services delivered to the line meet set targets and standards.
- Scope and challenge existing HR policies and practices with appropriate HR specialists and seek to continuously improve the services provided to the business. i.e. strive for continuous improvement; bring business understanding / alignment to HR policy development and; provide a conduit for testing draft policy within the business.
- Lead the team of HR Business Partners to counsel and provide advisory services to managers on the identification and management of talent, employee performance and conflict resolution.
- Review the capacity needs of the line and in liaison with management, develop strategies and plans to adequately resource the business with the right people (factoring culture fit as well), in the right place and at the right time.
- Track and promote effective management of high performance culture in the line and ensure that BP team works with the Culture & Engagement team on culture and change initiatives, as well as improving employee engagement in culture surveys.
- Lead HR Business Partners in working cross functionally with the Industrial relations officer to advice and support line managers and supervisors as required in the review of work practices and/or conditions of employment and to facilitate change through appropriate negotiation and consultation with staff representatives.
- Manage attendance of business partners at employee council meetings and documentation of outcomes and participate in employee counselling sessions and grievance sessions, ensuring industrial harmony.
Job Condition:
- Normal MTNN working conditions
- May be required to work extended hours
Experience & Training
- Fluent in English and language of country preferable
- A first degree in a behavioural Science field, good knowledge of HR processes
- A Masters’ degree, MBA preferably
- 10 years HR generalist experience in a multinational business environment/ world class organization
- Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
- Worked across diverse cultures and geographies advantageous
- 3 years Broad HR specialist experience (learning, performance, recruitment, Reward & OD)
Minimum Qualification
- BA, BEd, BEng, BSc, BTech, HND or LLB
Method of Application
Use the link(s) below to apply on company website.
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