Fresh Recruitment at SENCE Limited

Company Description

Skill Enhancement Centre-SENCE Limited - Our Client, a Baking Industry needs the service of a Customer Service Officer whose responsibility is to serve customers by providing product and service information; and also resolve product and service problems.

Job Title: Customer Service Officer

Job Description

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product inquiries.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Process orders, forms, and requests
• Organize workflow to meet client timeframes
• Direct requests and unresolved issues to the designated resource
• Manage client’s records

Job Qualification
HND, BSc, BA

Job Location
Lagos

Job Experience
2 Years

Job Category
Customer Care

Method of Application
APPLY HERE

Closing Date
Not Stated