Company Description
Contact Solutions Limited Consol is the leading provider of Contact Centre Services & Customer Management Solutions in Nigeria. We offer a full range of services to drive sales growth, customer services and back office customer management operations.
Job Title: Contact Centre Agent
Job Description
Job Qualification
HND, BSc, BA
Job Category
Customer Care
Method of Application
APPLY HERE
Closing Date
Not Stated
Contact Solutions Limited Consol is the leading provider of Contact Centre Services & Customer Management Solutions in Nigeria. We offer a full range of services to drive sales growth, customer services and back office customer management operations.
Job Title: Contact Centre Agent
Job Description
- Handle customer complaints or enquiries via telephone, emails or text messages.
- Provide customers with needed information and support
- Make outbound calls.
- Receive inbound calls
- Ensure that customers/callers are satisfied.
- Gather information from customers..
- Consistently ensure call(outbound/inbound) quality
- Contributes to team effort by accomplishing related results as needed.
- Exhibiting competent product Knowledge.
- Promote good listening skills.
- Manage length of calls.
- Utilize computer technology to handle high volume of calls
- Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
- Adherence to call script and call centre policies.
- Compile reports.
Job Qualification
HND, BSc, BA
Job Category
Customer Care
Method of Application
APPLY HERE
Closing Date
Not Stated
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