Latest Job at Jumia

Company Description

Jumia is your number one Online Shopping solution in Nigeria. There is an online electronic store where you can purchase all your electronics, as well as books, home appliances, fashion items, shoes, mobile phones and more online and have them delivered directly to you. Jumia has payment options that suit everyone, and we have a payment-on-delivery option for extra convenience. Shopping online in Nigeria is easy and convenient with us.

Job Title: Fleet Training and QA In Charge

Job Description

• Fleet Trainer ensures on time delivery and pickup through 3rd Part Logistics providers as per agreed service levels; manage 3rd part Logistics providers as required and demand of delivery/ pick up of Jumia / Kaymu shipments.
• To do qualitative and quantitative research on the training needs of driver team
• To develop and improve content material for driver training
• To conduct over the weekend trainings in full batches
• To conduct role plays and focused group discussion in small batches everyday
• To prepare and evaluate the progress of drivers at an individual level
• Control and monitor driver customer communication to ensure good customer experience.
• To contribute in OPS process and planning with a focus on driver needs and customer experience
• Regular and consistent feedback activities / mechanisms to ascertain the service levels of 3rd Party Logistics providers and encourage improvements.

Job Qualification
HND, BSc, BA

Job Experience
2 years

Job Location
Lagos

Job Category
Logistics

Method of Application
APPLY HERE

Closing Date


Not Stated