Career Job at MainOne

Company Description

MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

Job Title: Operations Support Officer

Job Description

• Prepare the Network Operations weekly, monthly and quarterly KPI reports. Shall also assist in the preparation of the regulatory and compliance business reports.
• Ability to Interpret trouble ticketing data and present quality analysis, trends and recommendations where necessary
• Assist with the Document management process and ensure all project and operational documentations are catalogued, accessed and can easily be retrieved, whilst defining appropriate access privileged levels
• Assist in development and implementation of the Business and Operational processes and procedures for MainOne
• Prepare all customer performance and third party related KPI reports used for SLA measurement and vendor management
• Provides assistance to MainOne’s internal and external customers using outlined and available tools as related to OSS/BSS functions
• Custodian of the Operations process records, CM records, reporting records etc.
• Assist in the implementation and continuous monitoring to the adherence of the work authorization process and flag non-compliance, whilst ensuring that sanction grids are implemented.
• Facilitate and maintain ownership of the routine maintenance dashboard for the network and datacenter facilities, ensuring completeness and fulfilment of this process.
• Providing technical and functional support to the GNOC
• Undertake in any other adhoc activity as assigned by the Operations Support Manager

Job Qualification
HND, BSc, BA

Job Experience
1 years

Job Location
Lagos

Job Category
ICT, Computer, Engineering, Technical

Method of Application
APPLY HERE

Closing Date


Not Stated