location intelligence, which we provide through HERE; and advanced technology development and licensing, which we pursue through Nokia Technologies. Each of these businesses is a leader in its respective field.
Through Networks, Nokia is the world’s specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly.
We are recruiting to fill the position of:
Job Title: Field Operations Manager
Location: Lagos
Job Description
- Manages and monitors day-to-day field operations of the in-country network to ensure that network performances are meeting the KPI's.
- Directs the work efforts of managers and supervisors.
- Is responsible for hiring, firing, performance appraisals, and pay reviews.
Ensure optimum resources are available for the team in the field:
- Plan ahead for Field operations staff headcount in relation to company objectives / policy and network rollout speed
- Maintain good relation ship with suppliers and put in place performance based SLA to optimise their performance
- Establish in place performance based SLA with cross fictional for effective delivery of work to and from Field operations
- Keep updated track of spare parts /tools/ Vehicles availability for the Filed operations
- Put in place monthly/weekly reports( and corrective actions where applicable:
- Monthly individual Field operation staff Network Availability (TCH availability) KPI (RNA per region. Meet contractual obligated RNA in each category of sites for Network availability. Min = any individual failure to meet the defined contractual RNA will mean no bonus, Target = Achieve the defined threshold for the objective reporting period, Max = contractual RNA KPI met and exceeded at least one full month during the objective measurement period)
- Monthly individual Field operation staff Site preventive maintenance KPI (Telecom Preventives: Meet planned monthly & quarterly scheduled preventives. Min = 90%, Target= 95%, Max= 100% (Monthly or quarterly preventive mtce means all sites have to be done within the period of measurement of the objective)
- Monthly individual Field operation staff Site Curative maintenance KPI
- MMTS
- MMTR
- Number of repeat failure
- Monthly contractor performance reports for Generator & Site Maintenance
- Monthly contractor performance reports for Site Refuelling
- Monthly report to show OPEX trend for each site
- Perform regular site audits to bring out issues of quality and performance
- Monthly report to show spares in store, on transits, under repair and or delayed from repair
- Monthly report to show vehicles availability, fuel consumption and accidents (including costs)
- Monthly active part preventive maintenance adherence
- In charge of Cost control on OPEX for all regions
- Manage S4U for entire field operations. Perform biannual dialogue for the regional managers
- Draw up annual training/PDP requirement for the entire field operation
- 8+ years with University Degree in telecommunications or IT; at least 2 - 5 years leadership experience
- Advanced Diploma with over 10 years of experience
- Able to handle, prioritize, multiple projects simultaneously
- Abel to operate in a performance driven organisation
- Knowledge of English and/or French
Job Title: NPO Manager
Location: Lagos
Job Description
- Leads and facilitates the organizational unit, with the full responsibility of all personnel management aspects.
- Ensures operational efficiency and right focus by connecting business issues and organizations operating procedures.
- Drives customer satisfaction proactively in own area.
- Responsible for implementing the strategy for the site/technology/functional area.
- Has final planning responsibility for the own area.
- Has individual responsibility for goal setting, operations, resourcing, results and competence development of the site/technology/functional area as a whole.
- Decides upon compensation and benefits within budget limits.
- Ensures that the line organization and the various projects work in harmony with each other.
- Main responsibility for customer satisfaction in site/technology/functional area.
- Responsible for the evaluation , design and optimization - as per MC/MS contract of existing and new, advanced 2G/3G Radio and Transmission technologies.
- Able to translate customer or strategic business requirements into final detailed technical design Support the network roll-out strategy Supported technologies include GSM, GPRS/EDGE, UMTS/HSPDA, FHY,FPMR.
- Technical proficiency with wireless network infrastructure, knowledge of RF propagation, RF design fundamentals, antenna theory, and performance engineering systems.
- Have Excel, Access, programming, RF environment trouble shooting, frequency planning, drive testing, and TDMA, GSM, GPRS/EDGE, and UMTS/HSDPA knowledge.
- Thorough knowledge of engineering best practices, capacity management, performance management, and network operations.
- Knowledge and skills in radio planning tools (Planet, Netact Planner) and measurement tools (TEMS) and MAP INFO.
- Survey analysis software Actix and or NEMO Analyser
Job Title: Project Director Nigeria
Location: Abuja
General Purpose
- Manage projects or large scale sub projects independently ensuring good profitability and quality.
- Ensure customer satisfaction with delivery and implementation services.
- Has overall profit and loss responsibility for the project or sub project.
- Leads project team for medium to large and/or more complex accounts.
- Plans and monitors delivery phase of project. Plans and manages internal and external resources.
- Is responsible for internal and external project reporting.
- Acts as a primary project interface to the customer ensuring good customer satisfaction and developing the customer relationship.
- Shares project experience and best practices, knowledge of project management processes, tasks and tools with other project managers.
- Identifies and supports new business opportunities.
- The Project Director is responsible for large and complex projects of differing types in the context of Nokia specific requirements.
- Preparing, planning, executing, monitoring, controlling & closing the project or sub project according to contractual scope and commitment against project budget.
- Overall responsibility of implementation of services in delivery scope & final acceptance.
- Monitor scope, implement change control process and handle change management & ensure customer acceptance for the system or service.
- Planning & managing resources within the project as well as leading project teams.
- Setting up and maintaining clear and effective internal and external communication within customer and project teams.
- Identify, analyze risks, plan and implement risk response actions.
- Identify scope, work breakdown & deliverable for proposed delivery project
- Estimating PM effort and reviewing estimates provided by engineering
- Estimates the risks and influences of involved subcontractors /partners in the project on a continuous basis and evaluates their financial implications eg contract risks, economic, technical and organizational risks, internal/external staffing, approval criteria and handling of change requests.
- Secures resources for the project(sales gate criteria)
- Plans the strategy for customer relationship, communication and information transfer for the project
- Works actively on partner management during the proposal phase , briefing to the partners/ subcontractors with respect to expectations of proposal delivery , steering the proposal process, review additional proposal elements.
- Is familiar with the established procedures for steering & controlling financial aspects of the project.
- Knows the requirements and process of EMTS
- Knows the economic indicators of projects and considers them in regular project calculations and reviews.
- Ensures invoices are prepared, controls receivables, costs and expenditures.
- Is able to report at any time financial figures and status of the project.
- Supports the optimization of cash flow, setting and realization of cash points , provision for liabilities.
- Communicates regularly with cost and progress manager and F&C
- Monitors the performance of subcontractors /partners and escalates in case of problems with regard to quality and interworking.
- Provides consultant support to customer in his decision making.
- Reports progress and latest estimates to the CT, subregion and service line.
- Ensures financials are correctly updated in systems at all times.
- At the end of every project, provides individual feedback to employees (together with the line manager) on topics like perfomance, engagement and recommends future development plan.
- Reflects actions, opinions and feedback of customer
- Creats lessons learnt documentation.
Key professional competences:
- Business understanding and development.
- Customer relationship management.
- Cost, profitability and risk management.
- Subcontracting management.
- Project planning, reporting and processes.
- Contract management.
- Leadership.
- Very good communication skills.
- Experience Required: 7 - 10 Years
- Education Required: Bachelor's Degree or equivalent
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