Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. Our products and solutions have been deployed in over 170 countries, serving more than one third of the world's population.
We are recruiting to fill the position below:
Position: Customer Service Manager
Job Description
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry's developments and apply best practices to areas of improvement
Maintain an orderly workflow according to priorities
Desired Skills and Experience
Working knowledge of customer service software, databases and tools
Awareness of industry's latest technology trends and applications
Ability to think strategically and to lead
Proven working experience as a customer service manager for smart phone
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Customer service orientation
BS degree in Business Administration or related field
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
How to Apply
Click here to apply
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