Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.
Position: Trade Support Executive
Job description
Language Requirement: Fluency in Hausa language. Please DO NOT apply if you do not speak and understand Hausa language fluently.
Job Purpose
The purpose of this job is to manage prepaid customer base in the assigned zone with the sole aim of increasing revenue and reducing churn by utilizing services like the ongoing know Your Customer Campaign (KYC) and other such opportunities that may arise in future.
Key Accountabilities
Effectively manage customers in assigned zone with view to reducing churn
- Monitor customer behavior through lifecycle reporting and analysis.
- Work with the product development team to design products and service suited to the immediate environment
Effectively manage distribution of KYC terminals in assigned zone.
- Liaise with Retail Partners in the zone to host Airtel KYC terminals in their premises.
- Monitor and improve the KYC process in the zone with the aim of reducing Turn Around Time (TAT).
Provide support for prepaid activations in assigned zone
- Use the registration opportunity to win over new customers and increase share of wallet from customers with dual Sims.
Desired Skills and Experience
Educational Qualifications & Functional / Technical Skills
- A first degree from a reputable university.
Relevant Experience
- Minimum of 2 years of customer service experience.
- Ability to speak Hausa compulsory
- Excellent organizational, communication skills and attention to detail.
- Advance proficiency in Microsoft Word and Excel
Other requirements
- Ability to build strong working relationships, internal and external to the organization.
- Good analytical and numerical skills
- High level of discretion
Position: Manager, MPBN/MPLS Core Operation
Job description
Job Purpose
Support MPBN/MPLS Network operational activities in Airtel Nigeria Network and ensure all related faults are resolved within defined time frame and ensure traffic payload optimization.
Perform regular data configuration Audit, performance monitoring and adherence to operational processes and guidelines.
Identify grey areas and provide necessary initiative that will restore quality and availability. Ensure all related traffic KPIs are within threshold.
Key Accountabilities
Operations
- To ensure network availability KPIs for Mobile Packet BACKBONE NETWORK (MPBN) as per agreed SLAs. Vigilance on all network outages, their timely closurethrough follow-up withall stake holders.
- proactive and Reactive Monitoring of the MPBN network and provide support to transported services
- Ensure fault analysis and provision of Root cause analysis (RCA) and preventive measures.
- Network node and connectivity Documentation to be kept up to date
- Reviews MPBN performance and related Network Alteration Requests with performance Analyst.
- Define and set in place with the performance team the main KPI to follow the daily MPBN performances.
- Define and execute acceptable operational routines.
- Coordination of approved field Activities.
- Carries out trouble shooting activities to solve timely encountered MPBN and pocket core node problems
- Monitoring and Optimization of all interface links to packet core, CS network and other network elements and ensure all related KPIs are within threshold.
- Ensure GRPS and data roaming availability and support in resolving data roaming issue within the agreed SLA time.
- Ensure comprehensive investigation and in-dept analysis on all repetitive faults in order to proffer appropriate solution.
- Identify and Liaise with internal customers (e.g. Network Performance, Planning, Customer service, Marketing and regulatory Department etc.) and ensure that all packet core quality related faults are cleared in the predefined times.
- Ensure regular network audit is performed and no inconsistency in data configuration across all network elements.
- Ensure speedy closure of trouble tickets escalation within the shortest time possible to minimize network downtime.
- Identify root cause of faults and offer effective long term solutions within critical time frames
Reporting
- Obtain and review Emergency/Monthly/weekly reports
- Collate weekly outages and service report.
- Measure KPIs of packet core networks and report variance.
Supervision
- Monitor SLAs with packet core solution providers
- Enforce SLA where necessary to ensure Airtel interest is not jeopardize at all times
Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills
- Bachelor’s degree or HND in Engineering or any related applied science field.
- IP routing and switching knowledge is an asset.
- Core Knowledge
- MSS knowledge, including MGW, MSC , TSS and their related interfaces.
- BSS knowledge, including BSC, RNC, Node B , BTS and their related interfaces.
- PCN knowledge , including SGSN, GGSN
- Have in depth experience with Ericsson MPBN solution Juniper routers, Extreme switches, cisco routers.
- Knowledge in Smart Edge routers including hands-on experience.
- Juniper certification and added advantage
Relevant Experience
- Minimum of 5 years in IP Domain, Networks Operation and project management.
- Strong troubleshooting skills.
- Knowledge of future generation technologies.
Other requirements
- Good Team spirit.
- Action oriented.
- Attention to details.
- Accuracy.
- Personally motivated.
- Proactive spirit.
- Getting it right the first time.
Position: Manager, Regional Core Operations
Job description
Job Purpose
Responsible for overseeing all active Network operational activities in regional switch site, support in activation of new sites, and new active node integration. Ensure all related faults in the network are resolved within defined time frame, perform node backup and alarm monitoring. Perform basic routine maintenance and periodic health check on all active nodes. Ensure Network node availability.
Support in Network project Expansion and roaming activation. Perform basic switch configuration and roaming activation. Ensure weekly reporting of operational activities, outages and accomplished network improvement.
Key Accountabilities
Operations
- Ability to prepare data transcript and execute core configuration command.
- Support in activation of new sites, and new node integration.
- Support in Acceptance test plan (ATP) for new nodes integration.
- Perform daily node backup and alarm monitoring
- Ensure availability of all active network nodes (Core, BSS, Transmission, MPBN, IN and VAS) and its interface links.
- Perform basic routine maintenance and periodic health check on all active nodes (Core, BSS, Transmission, MPBN, IN and VAS)
- Interface with NOC/2nd line support on escalated issues and ensure timely resolution.
- Support to resolve customer’s complaint.
- Support in analyzing fault and investigating root cause.
- Coordination of approved field Activities in your domain
- Support both Software and Hardware upgrade on Network Element.
- Perform weekly reporting of operational activities, outages, Backups alarms and accomplished network improvement.
- Supervise all third party node integration and maintenance activities within your domain.
Reporting
- Provide Emergency/Monthly/weekly network reports
- Collate weekly outages, alarm and backups
- Measure KPIs of Core Networks and report variance.
Supervision
- Monitor Network node availability
- Ensure adherence to SLA where necessary to ensure Airtel interest is not jeopardize at all times
Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills
- Bachelor’s degree or HND in Engineering or any related applied science field.
Relevant Experience
- At least 4 years Core Networks Operational experience in GSM environment.
- Technical knowledge on Network Switching Systems, MPBN, SIGTRAN, SIP, Transmission, IN and VAS
- Basic troubleshooting skills on Network Elements.
- Experience in different network vendor area, such as Ericsson, Huawei, Tekelec etc.
Other requirements
- Good Team spirit.
- Action oriented.
- Attention to details.
- Accuracy.
- Personally motivated.
- Proactive spirit.
- Getting it right the first time.
Position: Manager, CS Core Operation
Job description
Job Purpose
Support in all Core network operational activities in Airtel Nigeria Network in order to ensure all related faults in the network are resolved within defined time frame, Ensure regular Network Audit, and adherence to operational processes and guidelines.
Support in Network project Expansion. Identify grey areas on the core network and provide necessary initiative that will restore quality and availability of Core nodes. Ensure all core networks and Roaming KPIs are within threshold. Ensure weekly reporting of core operational activities, outages and accomplished core network improvement.
Key Accountabilities
Operations
- Ability to prepare data transcript and execute core configuration command.
- Review and coordinate Acceptance test plan (ATP) for new core nodes integration
- Understanding of commercial product and services requirement and support in implementation.
- Ensure availability of all core network nodes and its interface links.
- Ensure comprehensive investigation and in-dept tests on all repetitive faults in order to proffer appropriate solution else escalate faults to 2nd line support for speedy resolution.
- Identify and Liaise with internal customers (e.g. Network Performance, Planning, Customer service, Marketing and regulatory Department etc.) and ensure that all Network quality related faults are cleared in the predefined times.
- Support both Software and Hardware upgrade on Core elements.
- Ensure regular network audit is performed and no inconsistency in data configuration across all core network vendor area.
- Ensure speedy closure of trouble tickets escalation within the shortest time possible to minimize network downtime.
- Identify root cause of faults and offer effective long term solutions within critical time frames
- Provide emergency support for Core Network Element/ BSC systems in order to ensure that such faults are resolved within the shortest time frame.
- Ensure configuration data records and other relevant operational documents such as guidelines; processes and service level agreement are up to date.
- Support commercials on products and services to ensure technical readiness of products and services.
- Ensure speedy closure of trouble tickets escalation within the shortest time possible to minimize network downtime.
- Network node and connectivity Documentation to be kept up to date
- Coordination of approved field Activities.
- Ensure fault analysis and provision of Root cause analysis (RCA) and preventive measures.
Reporting
- Obtain and review Emergency/Monthly/weekly reports of core network partners.
- Collate weekly outages in Core network.
- Measure KPIs of Core Networks and report variance.
Supervision
- Monitor SLAs with Core network solution providers
- Enforce SLA where necessary to ensure Airtel interest is not jeopardize at all times
Desired Skills and Experience
Educational Qualifications & Functional / Technical Skills
- Bachelor’s degree or HND in Engineering or any related applied science field.
Relevant Experience
- At least 6 years Core Networks Operational experience in GSM environment
- Strong troubleshooting skills on Network Switching Systems
- Knowledge of Signaling System 7 used in GSM, SIGTRAN, SIP.
- Experience in different core network vendor area, such as Ericsson, Huawei, Tekelec etc
Other requirements
- Good Team spirit.
- Action oriented.
- Attention to details.
- Accuracy.
- Personally motivated.
- Proactive spirit.
- Getting it right the first time.
Position: Manager, Packet Core Operation
Job description
Job Purpose
Support Packet Core Network operational activities in Airtel Nigeria Network and ensure all Mobile data related faults are resolved within defined time frame and ensure network approved KPIs are assured.
Perform regular data configuration Audit, performance monitoring and adherence to operational processes and guidelines.
Identify gray areas and provide necessary initiative that will restore quality and availability. Ensure all related traffic KPIs are within threshold.
Key Accountabilities
Operations
- To ensure network availability KPIs for Mobile Packet Core network as per agreed SLAs. Vigilance on all network outages, their timely closurethrough follow-up withall stake holders & management escalations.
- Follow up with MS and other depts. IT, RA, CS & PS Engineering for all ongoing and pending operational issues.
- Review different proposals from design/support channels related to Packet Core domain.
- Proactive and Reactive Monitoring of the Packet Core network and provide support to transported services.
- Respond to emergency cases involving Packet Core nodes
- Handle Mobile data solutions change requests as per Business requirements on Packet Core Nodes and ensure its proper implementation (Corporate APNs, Mobile data packages, Content providers integration).
- Provide necessary analysis on Packet Core network nodes performance i.e. capacity, processor load, signaling capacity, redundancy, throughput, speed etc…
- Network node and connectivity Documentation to be kept up to date
- Define and set in place with the performance team the main KPI to follow the daily Packet Core performances.
- Provide Key inputs as feedback into Packet Core Planning
- Overall coordination of approved field Activities
- Monitoring and Optimization of Packet Core nodes and Services, including BlackBerry, GRX and 3PP Data services.
- Ensure GRPS and data roaming availability and support in resolving data roaming issue within the agreed SLA time.
- Ensure comprehensive investigation and in-dept analysis on all repetitive faults in order to proffer appropriate solution.
- Identify and Liaise with internal customers (e.g. Network Performance, Planning, Customer service, Marketing and regulatory Department etc.) and ensure that all packet core quality related faults are cleared in the predefined times.
- Ensure regular network audit is performed and no inconsistency in data configuration across all network elements.
- Identify root cause of faults and offer effective long term solutions within critical time frames
Reporting
- Obtain and review Emergency/Monthly/weekly reports
- Collate weekly outages and service report.
- Measure KPIs of packet core networks and report variance.
Supervision
- Monitor SLAs with packet core solution providers
- Enforce SLA where necessary to ensure Airtel interest is not jeopardize at all times
Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills
- Bachelor’s degree or HND in Engineering or any related applied science field.
- Have in depth experience with Ericsson Packet Core solutions, including Ericsson EPG, GGSN, SGSN, SASN, SAPC, DNS, and RADIUS.
- IP routing and switching knowledge is an asset.
- BSS knowledge, including BSC, RNC, Node B, BTS and their related data interfaces.
- Unix Systems Administration competence
- Knowledge in Juniper, Smart Edge routers including hands-on experience.
Relevant Experience
- Minimum of 7 years in Packet Core Operations, Support and project management.
- Strong troubleshooting skills.
- Knowledge of future generation technologies.
Other requirements
- Good Team spirit.
- Action oriented.
- Attention to details.
- Accuracy.
- Personally motivated.
- Proactive spirit.
- Getting it right the first time.
Method of Application
All qualified candidates should click on preferred job titles to apply online.
- Trade Support Executive
- Manager, MPBN/MPLS Core Operation
- Manager, Regional Core Operations
- Manager, CS Core Operation
- Manager, Packet Core Operation
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