Help Desk Officer Needed At System Waves Technologies

System Waves Technologies is a subsidiary of Superstakers Entertainment Company. System Waves Technologies is an information and Communications Technology (ICT) firm located in the heart of Lagos, Nigeria. We are also a firm of ICT consultants, System developers and System integrators providing ICT services to customers cutting across the public and private sectors of the economy including the Nigeria government, Business communities etc.

We are recruiting to fill the position below:


Job Title: Help Desk Officer

Job Location: Lagos

Job Description

• Respond to request for technical assistance in person, via phone, electronically
• Guide customers about their problems and solve them.
• Diagnose and solve problems related to computer hardware and software
• Research questions using available information resources
• Follow standard help desk procedures
• Administer help desk software
• Track and route problems and requests and document resolutions
• Inform management of recurring problems
• Stay current with system information, changes and updates

Requirements
A degree/HND in Information Technology, Computer science or any related field of study
A minimum of second class lower degree/equivalent
Must be resident in Lagos
A minimum of 2 years cognate working experience.
Desired Skills:

• Knowledge of relevant call tracking application
• Knowledge of fundamental operations of relevant software, hardware and other equipment
• Attention to detail
• Excellent problem-solving skill
• Knowledge and experience of customer service practices
• Strong verbal and written communication skills

Due  Date: 26th May, 2015.

How To Apply:
Interested and qualified candidates should send their application and detailed curriculum vitae (Resume) to: hr@systemwavestech.com