Service Desk Limited - Our Client is seeking to fill the job position below:
Job Title: Human Resource Executive
Job Location: Lagos
Role
- To maintain and enhance the Organisation's Human Resources by planning, implementing and evaluating employee relations in Human Resources policies, programmes and practices.
- To maintain the work structure by updating job requirements and job description at all times.
- Prepare employees for assignments by conducting orientation and training programmes
- To maintain Organisation's staff by establishing a recruiting, test and interview programmes; counselling managers on candidate selection; conducting and analyzing exit interviews as well as recommending changes.
- To engage in periodic job evaluation and placement exercise
- To co-ordinate both internal and external training programmes on behalf of the organisation.
- To advise management on employee benefits, motivation and pay structure
- To implement uncompromising disciplinary measures within the organisation, based on the twin principles of firmness and fairness.
- To ensure legal compliance by monitoring and implementing applicable Human Resource federal and state requirements; conducting investigations; maintaining records and representing the organisation at court hearings.
- To maintain management guidelines by preparing, updating and implementing HR policies and procedures.
- To maintain the Human Resources records and antecedents of the organisation
- To maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal network and participating in professional activities within and without the organisation.
- To complete Human Resource operational requirements by scheduling, assigning employees to specific tasks and following up on results.
- To recruit and train staff in line with organisational goals and objectives
- To maintain job results by counselling and disciplining employees; planning, monitoring and appraising job results.
- To contribute to team efforts by accomplishing related results as needed.
- Bachelor's degree from an accredited University with major course work in Management, Social Sciences, Humanities or any other related field.
- Certifications such as CIPM, CIPD or any other relevant HR certification is an added advantage
- Minimum of 2 years of progressively responsible experience in HR related roles
- Must possess excellent communication skills
- Must have a good presentation skills
- Must have knowledge of Micro-Soft Office - including Word, Power point and Excel
- Must possess good people management skills
- Must have a good understanding of business processes
- Must have a good understanding of payroll management
- Must have the ability to manage and analyze employee data and needs
- Must have extensive knowledge and experience of Recruitment & Selection Processes
- Must have extensive knowledge and experience of Training & Development
- Must have extensive knowledge or experience in Staff Management
- Must have the ability to train, motivate and improve the performance of internal staff
- Good proposal writing skills
- Good research and analytical skills
- A good understanding of HR policies
- Ability to drive sales through strategic HR policies
- Must have a good understanding of Performance Management & Appraisal Processes
- Ability to manage change
Job Location: Lagos
Responsibilities:
- To drive revenue and implement all revenue driving initiatives for the organisation
- To work collaboratively with the Business Strategy Leader in developing business opportunities by identifying market ready, relevant business models, partnerships and resources.
- To conduct market analysis research and analysis.
- To develop written business plans.
- To seek out and assists in developing new enterprise investments for Service Desk
- To collaborate with all the departments, affiliates, and subsidiaries of Service Desk to generate new ideas and concepts for business and program proposals
- To examine opportunities for organic growth within the company
- To conducts sustained research and gathering of data and relevant information as needed to develop successful business proposals.
- To compile reports based on analysis performed including but not limited to business plans, profit margin analysis, and business risk assessments.
- To analyze financial data and extract and define relevant information for the purpose of determining past financial performance and/or to project financial probability of business ventures.
- To analyzes data to evaluate existing and potential business and program opportunities
- To interpret data, formulate reports and make recommendations based upon research findings.
- To identify, monitor, and research market conditions for new business opportunities
- To evaluates the potential risks that could pose to the company regarding new opportunities.
- To remains up to date on social enterprise industry trends and opportunities.
- Performs other related duties as assigned.
- Bachelor's degree from an accredited university with major course work in business, marketing, or other related field.
- Minimum of 4 years of progressively responsible experience in business development or marketing at management level.
- Ability to demonstrated ability to show entrepreneurial spirit
- Must be personable and able to work in a team environment
- Ability to present findings and recommendations succinctly and accurately through oral and written communications.
- Ability to apply qualitative and quantitative techniques to interpret data
- Ability to perform research studies from start to finish
- Familiar with statistical analysis
- Self-starter with ability to solve problems with minimal direction/supervision
- Proficient in MS Office products with emphasis in Excel, Word and Power Point
- Strong interpersonal communication and organization skills
- Ability to prepare a business plan
- Ability to analyze operating, capital and cash flow proformas and budgets
Job Location: Lagos
Responsibilities
- To manage the daily running and co-ordination of the call centre and its agents
- To set implement and monitor individual and team performance target
- To monitor calls, improve quality and assess performance of the team
- To coach, train, and motivate staff in order to ensure optimum performance at all times
- To manage the shift system effectively and to ensure that staffing levels are sufficient
- To liaise with other team leaders/managers across all departments in order to harmonize performance
- To manage the introduction of new products or processes
- Handle customer complaints, maintaining a high level of customer service along with strong commercial awareness at all times.
- Assist in the recruitment and training of staff
- Record and analyze data to measure performance levels of the departments and report to the Business Strategy leader.
- Skills and Abilities Required
- Must have a good English accent
- Must be fluent in Hausa, Igbo or Yoruba, French or German or any major Asian Language - including Malay, Korean or Chinese.
- Proven leadership skills and experience in managing others in a Call Centre environment
- First class customer service and complaint handling skills
- Proficiency in relevant computer applications including advanced Microsoft Excel
- Excellent verbal and oral communication skills
- Good knowledge of customer service principles and practices
- Good team spirit
- Ability to set meet and exceed targets
- Ability to manage change
- Ability to measure & manage team or individual performance
- Good knowledge of Call Centre Management
- Good knowledge of administrative and business processes in a call centre
- Proven experience of working a sales environment is an added advantage
- Bachelor's degree from an accredited university with major course work in Communications, Social Sciences, or other related fields.
- Minimum of 5 years of progressively responsible experience in Call Centre or Sales environment.
Qualified candidates should send their CV's to: HR@servicedesk.com.ng orworkplacetrainingdevelopment@gmail.com
No comments:
Post a Comment