Our Mission is to provide technology that empowers people with unlimited access to quality financial services.
Job Title: Application Support Officer
Job Location: Nigeria
Job Description
- Provision of second level client support to troubleshoot and resolve all non-code-related technical problems including Database, operating system, web-server, integration, networking, and hardware issues, amongst others.
- Involvement in all application administration activities relating to preventive maintenance including re-deployment, database management, Data scripting, Infrastructure Monitoring and Management amongst others.
- Detection of code-related application problems and its resolution or escalation as at when required.
- Provision of a reliable interface between client IT support personnel and business units during implementation, maintenance, and support engagements by giving regular and timely work progress updates.
- Other support interactions with clients to ensure client satisfaction in line with the company’s business goals.
- HND / Degree qualification in relevant discipline.
Job Description
- Coordinate the organisation's learning academy based on organisational and employee needs.
- Coordinate the organisation's quarterly Leadership, Sales and Client Relations workshop.
- Use questionnaires and surveys in consultation with managers and employees to analyze training needs as they relate to the goals of the organization and work area.
- Compile training manuals.
- Develop training resources, which may involve preparing notes, audio, visual displays and assesments.
- Arrange or conduct training courses, which may involve setting up equipment such as video recorders and cameras, leading group discussions or role-playing activities.
- Evaluate the effectiveness of training programs using surveys, questionnaires, interviews and by observation, in order to plan future courses or to amend existing ones.
- Obtain information on work-related external courses, prepare reports on their suitability and make recommendations on staff attendance at training courses.
- Prepare, administer and conduct training assessments.
- Provide career development sessions for existing staff and conduct induction sessions for new employees.
- Assist in developing training interventions to meet the needs of internal and external stakeholders.
- Support learners during training intervention.
- HND / Degree qualification in relevant discipline
Job Description
- Identification of prospective clients as well as initiation of sales efforts to sign them up.
- Presentation and demonstration of relevant products and services to potential clients as part of the sales effort.
- General sales interactions with potential clients to facilitate the sales effort in line with the company’s business goals.
- Involvement in defining expected client acquisition targets and reviewing actual performance.
- Consistent achievement of client acquisition targets as defined in line with overall company strategy.
- Articulation and implementation of sales and marketing strategies aimed at achieving client acquisition goals.
- Preparation of technical and business related documentation for pre and post-sales client interactions.
- Involvement in the review of prospective client systems and the gathering of Business requirements for solution customization purposes.
- Analysis of client requirements and formulation of suitable solution features and specifications.
- Articulation of effective ways to improve product distribution channels around Nigeria.
- General interactions with clients to ensure client satisfaction in line with the company’s business goals.
- HND / Degree qualification in relevant discipline
Job Description
- Analysis of software's functional and technical requirements as well as design peculiarities and architecture to identify relevant testing considerations.
- Creation of test plans that contain expected timelines for completion and address all considerations raised during the analysis phase.
- Articulation and documentation of test information including test scripts, test scenarios, test data, pre-conditions and test outcomes.
- Manual or automated execution of test scripts.
- Analysis of testing output to identify discrepancies and uncover defects.
- Reporting and tracking of defects isolated during testing and verification of corrections made.
- Management of each testing engagement to ensure that minimum quality standards are achieved within stipulated timelines.
- HND / Degree qualification required.
Job Description
- Modelling, Design, Implementation/Development of Software Products and Solutions with a Software Development Team.
- Articulation of Deployment Procedure Documents.
- Deployment & Integration of Developed or Packaged Solutions in Production Environments or Live Service Systems.
- Provision of Technical Support (bug fixing, functional extensions or documentation) for deployed Solutions.
- Develop, test, debug, implement and maintain applications for documentation and meetings management.
- Develop, test, debug, implement and maintain applications using the standard Web-based and client server development frameworks and technologies ASP.NET, C#, C++, MS SQL Server.
- Develop, test, debug and implement applications using standard development methodology and tools Scrum, Agile, TFS.
- Develop applications with optimized code within the .NET framework using ORM tools such as NHibernate to carry out database transactions efficiently.
- Carry out all required testing and quality assurance and ensure that deliverables meet software requirements based on agreed timeframes and milestones.
- Provide assistance, training to the end users and write comprehensive technical documentation using the standard tools TFS and ensure that the application code is described clearly.
- HND / Degree qualification in relevant discipline
Job Description
- Ensuring that the client's server environment meets the application deployment requirements.
- Deployment of applications on client's server environment for both test and production.
- Integration of applications to client's infrastructure that require the application to work seamlessly (e.g. Active Directory, Exchange Server, FEP, CBA etc.)
- Responsible for all client site engagements during the life time of project implementation.
- Responsible for stabilizing application in pilot stage.
- Responsible for data migration if required during project implementation.
- To articulate and implement on-premise application deployment plans during the implementation phase of software projects.
- To ensure the timely integration of software solutions to the relevant applications third party systems.
- To contribute directly to the achievement of daily, weekly, monthly and long term integration system objectives and diagnosis.
- Troubleshoot third party integration issues.
- Articulate and document system integration procedures.
- Adopt and adhere to approved system integration and pilot support policies.
- HND / Degree qualification in relevant discipline
Job Description
- Ensuring that the client's server environment meets the application deployment requirements.
- Deployment of applications on client's server environment for both test and production.
- Integration of applications to client's infrastructure that require the application to work seamlessly (e.g. Active Directory, Exchange Server, FEP, CBA etc.)
- Responsible for all client site engagements during the life time of project implementation.
- Responsible for stabilizing application in pilot stage.
- Responsible for data migration if required during project implementation.
- To articulate and implement on-premise application deployment plans during the implementation phase of software projects.
- To ensure the timely integration of software solutions to the relevant applications third party systems.
- To contribute directly to the achievement of daily, weekly, monthly and long term integration system objectives and diagnosis.
- Troubleshoot third party integration issues.
- Articulate and document system integration procedures.
- Adopt and adhere to approved system integration and pilot support policies.
- HND / Degree qualification in relevant discipline
Interested and qualified candidates should send their CV's to: careers@appzonegroup.com using job title as the subject of the mail.
Deadline: 22nd January, 2015
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