Stanbic IBTC Bank values original thinkers with genuine insight and the team commitment that will help our clients outperform the market. As Africa’s largest and most respected bank, our Global Markets division offers you an outstanding opportunity to rapidly develop your banking talents. You will work across a range of financial instruments, operating within very different markets and countries.
Our ambitious plans now mean we are looking for a highly experienced Fixed Income Trader.
Stanbic IBTC Bank is recruiting to fill the vacant positions:
Position Description
To manage and control rehabilitation strategies within the Call Centre Environment with the aim of maximizing collection effectiveness and efficiency.
To assist the Head of Rehabilitations and Recoveries in staff optimization and development to manage the staff and their development.
Key responsibilities
• Effectively drive the rehabilitations strategies, call strategies and coaching strategies to achieve the set targets.
• Ensure and control adequate daily workload for team..
• Effective supervision of the team to ensure regularisation of all pre-NPL accounts and
90 – 180dpd accounts.
• Facilitate watch list of accounts when due.
• Compliance with statutory and regulatory requirements to avoid sanctions.
• Facilitate weekly meetings with rehabilitations manager to discuss high care accounts
• Daily monitoring of calls for quality assurance.
• Daily coaching sessions with team members to address and close up gaps.
• Maintain coaching logs for team members.
• Identify knowledge and skill gaps with a view to recommending remedial actions.
• Effective workforce planning to accommodate shrinkage.
• Maintain and enhance customer service in team.
Key performance measures
• Rehabilitation metrics as agreed in KRAs.
• Roll rates not to exceed agreed targets.
Key dimensions of the job
• Responsible for direct reports.
Apply Here
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