Graduate Call Centre Agent (Part-time) At Kiote Services Limited

Kiote Services Limited is recruiting to fill the position of:
Call Centre Agent

Status: Part-time

Job Description:
This is a fast-paced, structured environment and requires the ability to multi-task while delivering high levels of customer service. Will be required to professionally and enthusiastically answer and route calls, greet visitors, and utilize an on-line knowledge base to answer questions via phone, email and online chat. Additional responsibilities include:

Responsibilities

• Answer and route calls
• Provide accurate responses and information
• Identify and escalate priority issues
• Follow up as necessary
• Utilize on-line knowledge data base to answer questions about operations and services
• Research required information
• Complete call logs
• Work: Saturday and Sunday

RequirementsQualified Candidates must be proficient in these areas:

• Relevant computer applications
• Strong Data Entry skills
• Effective Customer Service skills
• Strong verbal, written and listening skills
• Strong problem solving skills
• Attentive to detail
• Initiative
• Good judgment
• Resilience and adaptability
• Able to remain calm and conduct themselves in a professional manner
• Team leader

Experience and Qualifications:

• University Degree
• 1-3 Year Call Centre Experience

Renumeration
30-40K Monthly


How To Apply
Qualified candidates should forward copies of applications and CV in MS-WORD format using the job applied for as the subject of the mail to: careers@kioteservices.com

Note: Shortlisted candidates will be contacted with further information on assessment.