A career at RusselSmith offers you growth and a chance to make a difference. Throughout our history, we have continued to help our employees realize their dreams, whilst creating opportunities for them to fulfill their personal and professional potential.
APPLICATIONS SUPPORT OFFICER
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Strategy & Planning
Ø Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
Ø Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements.
Ø Implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use.
Ø Develop and deploy methodologies for testing network performance and providing network performance statistics and reports.
Ø Establish best practices and policies for installing, configuring, maintaining, and troubleshooting end user workstation hardware, software, and peripheral devices.
Ø Practice network asset management, including maintenance of network component inventory and related documentation.
Ø Establish service level agreements with end users.
• Acquisition & Deployment
Ø Coordinate the networking, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives.
Ø Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s network.
Ø Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.
Ø Assess and administer all equipment, hardware, and software upgrades.
• Operational Management
Ø Manage all operating systems and end-user software.
Ø Manage communications (e-mail, IM, etc) and connection solutions, including workstation connectivity, local area networks, company Web site, intranet, and Internet applications.
Ø Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance.
Ø Manage input/output fleet, including printers and scanners.
Ø Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
Ø Perform network and security audits.
Ø Perform and test routine system backups and restores.
Ø Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
Ø Analyze system, server, application, network, and input/output device performance.
Ø Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
Ø Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
Ø Create required reports in response to business user needs.
Ø Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software.
Ø Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on.
Ø Approve and administer user accounts, permissions, and access rights.
Ø Direct and administrate Technology department staff, and where necessary, conduct performance reviews and corrective action.
Ø Monitor and test fixes to ensure problems have been adequately resolved.
Ø Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Ø Track and analyze trends in Service requests and generate statistical reports.
Ø Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
Ø Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency.
• Performs other administrative or office duties or projects as required or as assigned.
Skills Required
• Working technical knowledge of network, PC, and platform operating systems
• Working technical knowledge of current systems software, protocols, and standards, including [firewalls, Active Directory]
• Strong knowledge of local area network administration.
• Hands-on software and hardware troubleshooting experience.
• Experience with data management.
• Experience documenting and maintaining configuration and process information.
• Good understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.
• Experience managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, etc.
• Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, network interface cards, and so on.
• Extensive application support experience
• Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles.
• Experience installing network cabling and patching telephony systems.
Educational Qualification
• University degree in the field of computer science and/or 3+ years equivalent relevant work experience.
• Related IT Certifications.(e.g. MSCE, Network+, CCNA, CCNP, ITIL etc)
Physical demands of the job
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong interpersonal and oral communication skills.
• Adept at reading, writing, and interpreting technical documentation and procedure manuals.
• Ability to conduct research into hardware and software issues and products as required.
• Ability to present ideas and solutions in user-friendly language.
• Highly self motivated and directed.
• Keen attention to detail.
• Skilled at working within a team-oriented, collaborative environment
• Ability to conduct research into ITIL Continual Service Management processes.
Work environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Occasional inspection of cables in floors and ceilings.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Working extended hours and weekends if necessary
• Sitting for extended periods of time
http://russelsmithgroup.com/jobs/view/-8/
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