Givaudan is the global leader in the fragrance and flavour industry, offering its products to global, regional and local food, beverage, consumer goods and fragrance companies.
Our Flavour Division has four business units: Beverages, Dairy, Savoury and Sweet Goods. The Fragrance Division has three business units: Fine Fragrances, Consumer Products and Fragrance Ingredients.
Headquartered in Vernier Switzerland, Givaudan holds a 25% market share in an industry which is valued overall at around CHF 17 billion. We have been listed on the SIX Swiss Exchange since June 2000 and are one of the country's 30 largest companies in terms of market capitalisation.
Job description
Are you up for this great career opportunity?!
The Fragrances division is seeking an experienced and customer focused individual to support the commercial operations at our newly established regional office in Lagos, Nigeria.
You will be joining a highly paced, passionate and diverse team whose main objective is to grow our existing business presence in West Africa.
In this role you will be challenged with managing the daily administration of the Fragrances office in Lagos, acting as the contact point between the Sales team, Customers, Marketing and the Technical teams both in Johannesburg - South Africa and Dubai - United Arab Emirates.
Core responsibility will include customer service, pre- and post-sales support and general office operations coordination.
In this position, you will have the opportunity to:
Manage an office
Interact and develop professional relations with customers
Understanding/meeting customer expectations
Cross functional coordination at various departmental levels
Key Responsibilities include:
Act as an active and effective link between various departments managed overseas and our different-sized customers
Sales order management: Follow up on orders, Filing the orders/invoices including documentations
Pricing: Quotation according to Sales instructions, Liaising with Pricing in South Africa and Dubai
Samples management
Maintain customer database
Responsible for obtaining all relevant information for questionnaires and product information as requested by customers
Responsible for compiling sales statistics and market intelligence data
Collect and interpret local / regional consumer understanding data
Assist with all other activities to improve Sales and Marketing performance
Entering & updating projects using internal computer database
Working with commercial tools and systems
Office administration and front-facing reception duties; expense / petty cash management, coordination of suppliers and service providers
Required Qualifications, Experience and Skills:
Degree/Diploma in Business or Commerce with 3-4 years’ experience in a customer services environment
Fluent in English (Written and Spoken), French would be an added advantage
Customer focused.
PC user literacy (Lotus Notes/Excel/Word/PowerPoint)
Keen attention to details / Strong filling capacity
Ability to deal with, analyze and interpret numerical and business information.
Strong communication skills – verbal and written
Self-motivated and able to use your initiative
Ability to work on his/her own due to nature of the job
Active team player
Highly organized
Open minded and pleased to share the feeling of sense, smell and taste
Be able to drive and preferably have own transport
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