Career At A Pan African Mobile Commerce Company

We are a mobile commerce partner of choice and our goal is to connect all of our corporate customers, including e.g. the top Pan African banks, various merchants, to the richest mobile commerce ecosystem in Africa, helping them provide better communication, and more services, and more value to their end consumers. We do that by providing services like mobile banking, mobile payments, content, information services and other mobile related services.

Information Technology Operations Manager



Job description

The role will primarily be responsible for the scoping, planning and designing of solutions for Company's clients. The role will also manage and oversee company' s technical operations:

-          Covering  integration of  new customers into Company's hub

-           Supporting (SLA and management of production services) of live products and services in a structured and scalable manner and to maintain and improve service levels

Candidate will be responsible for managing, developing processes for problem management and resolution that can return services to normal without delay. Maintain operational integrity of the technologies and services provided.  Daily interface with the Integration, Development, Quality Assurance, Support and IT Security members to deliver world class IT services.

Core Responsibilities:

Solutioning

Lead technical scoping for existing and new clients for solutions
Oversee planning and budgeting for solutions as per clients’ requirements
Lead solution development and liaise with Product Development and Product Strategy Teams to ensure adherence to budget and timelines
Manage all implementation client solutions as per clients’ needs in conjunction teams
Technical Support and Service management

Develop, manage and operationalize all client SLA’s
Ensure effective monitoring of services
Ensure accurate and fast ticket and incident management
Engage with customers on matters around technology operations.
Oversee timely and effective issue escalation and resolution with third party service providers.
Ensure accurate and regular service reporting for all client services.




Customer relationship management

Together with CTO and technical teams, pitch new services.
Build and maintain trustworthy relationships with key customers CTO/CIOs/IT Heads/Directors.
Manage multiple vendors
Utilize in-depth technical knowledge and business requirements to design and implement secure solutions to meet customer / client needs while protecting the corporation's assets.
Continuous Service Improvement

Maintain and manage a roadmap of technology deliverables that are important to ensure continuous improvement of service.
Drive consumerization efforts from a technology POV to optimise user experience.
Review and propose cost reducing improvements to solutions offered to company’s clients.
Develop security standards, procedures and guidelines for multiple platforms
 Project delivery

Manage the delivery process to ensure timely and high quality delivery of new products for Cellulant’s clients.
Manage required internal relationships to ensure prioritisation and sufficient resource
Develop project tracking and variance reports
Assemble risk management plans and work effort documents
Resources management (People and Capacity)

Build and manage people capacity to develop, implement and support company's services for all business units
Provide technical guidance and professional leadership for IEs, Developers, QA, IT security and Support Engineers.
Report team performance metrics periodically and roll-up cross-functional metrics quarterly
Develop/roll out training programs for technology staff to be able to handle their responsibilities and the meet business goals.
Improve productivity and efficiency to ensure costs are in line with budget plans
Provide input to the business for budgeting, estimating, planning and objective setting with respect to technology operations.
Define and improve the governance structures required to effectively manage, control and improve technology.
Mature Company’s technology operating practices against global benchmarks using ITIL
Desired Skills and Experience

Qualifications

Bachelor's Degree in Computer Science or related field
Minimum of 7 years of Technical Operations experience, with at least 3 years’ experience in leadership role
At least 3 years of experience in developing, deploying and managing technology solutions (products and services) for large multinational clients. Experience in the cashless payments industry is desired.
Project Management Certification is desired
Skills/Requirements:

Effective written and oral communication with all levels of the organization including senior leadership
Enjoys working in a team environment
Good knowledge of payment domain
Good knowledge of Java/J2ee Technology, MySQL, Oracle database.
Sharp analytical abilities and problem solving skills
Ability to prioritize and synthesize action items from disparate options and trains of thought
Mature judgment, negotiation, and leadership skills
Excellent leadership skills and teamwork skills
Results oriented, high energy, self-motivated
Desired experience

Demonstrable expertise around specifying, designing, and/or implementing payments solutions
Experience managing teams of engineers to deliver against project plans and SLAs.
Strong experience and detailed technical knowledge in technical support, incident management and issue resolution for 24x7 environments.
Demonstrable experience in implementing strategic technology goals across a multidisciplinary business.
Experience in engaging client senior staff in scoping for technology solutions needs

Apply Here.