Senior Client Service Executive At Nielsen Company

Job description
Job   Duties/ Responsibilities/ Accountabilities:

•   Client Servicing- maintain servicing standards/score cards on assigned clients.
•   Manage internal relationships- working with data acquisition and general operations to   ensure  client deliverables
•   Conduct quality checks as well as coverage analysis
•   Ability to handle client on-site servicing
•   Prepare client presentations using Analytical process from brief to actionable recommendations
•   Conduct quality checks as well as coverage analysis
•    Analyze and integrate various data and use such knowledge to support clients’ growth agenda
•   Solve clients issues; simplify complex problems or issues
•   Work with Head, Client Services to accomplish Nielsen’s go to market strategy for clients
•   Proactively resolve clients’ issues by engaging other Nielsen support groups
•   Ability to prioritize against multiple client demands.

Key Performance Indicators/ Performance Goals:

•   Servicing of clients- contact   reports, resolving data queries, receiving and querying briefs
•   Preparing presentations to clients
•   Understanding of marketing concepts that enables one to drive marketing actions from research results
•   Managing internal relationships; with support teams to ensure timely client deliverables
•   Conducting quality checks and coverage analysis.
•   Preparing Analytics for internal/external use

Desired Skills and Experience
- Analytical skills
- Data Mining
- Presentation Skills
- Relationship Management skills 

Apply Here