Role Summary/Purpose:
GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.The Senior Service Manager demonstrates leadership in communicating business goals, programs, and processes for the Power Generation Services business. In this role, you will utilize your experience to solve problems, develop and execute objectives for self and others, and have the ability to effect short and long-term business goals
Essential Responsibilities:
- Be responsible for the Power Generation Services business including parts, repairs and field services for Sub Saharran Africa
- Lead service engineering to accomplish effective support of transactional services customer service objectives
- Drive field services fulfillment excellence, productivity and LEAN processes
- Understand and help with performance issues (cycle and cost)
- Manage cost control, quality, and operations - oriented customer communications
- Take lead in technical aspects of customer meetings, including TIL (Technical Information Letter) distribution and update post - implementation
- Drive compliance to all Power Generation Services operating metrics, methods and procedures and support tools such as, EHS, OTD, TNPS
- Assist commercial team on customer strategy
- Provide job cost estimates, scope clarifications for commercial operations and proposal generation
- Provide the Operations Director and finance team with financial projections, quarterly estimating for sales and margin, resource estimates, and support and manage timely billing and receivables collection
- Work with Country Manager on pricing decisions within Delegation of Authority (DOA) guidelines
- Provide timely and effective warranty management & administration services
- Provide accurate and timely guidance to assigned personnel regarding salary planning, performance appraisals, career counseling, and disciplinary action as required
Qualifications/Requirements: Bachelor’s degree from an accredited university or college
Minimum five years of experience in Field Services
Over 10 years experience in the Energy Sector
Additional Eligibility Qualifications:
Desired Characteristics: 5 years of technical experience with gas / steam turbine and controls Passionate customer service orientation Team leader in a dynamic, energetic and fast-paced environment Strong quality and Safety background Strong leadership / influence and business / commercial skills Knowledge and experience with high-level customers Demonstrated ability to manage multiple customer events simultaneously, sense of urgency
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